Join our team at Cultivate Systems as a Client Service Coordinator, where you will play a vital role in supporting the satisfaction of our esteemed winery clients through our powerful online software application. As the primary point of contact for our clients, you’ll be responsible for delivering exceptional service, contributing to the success of our clients and team.

This is a remote position with occasional in-person meetings in Napa, as required. Work is conducted during normal business hours, Monday through Friday.

Key Responsibilities:

- Act as a main liaison between Cultivate Systems and our winery clients, promptly and professionally addressing inquiries and requests, via Zendesk, phone, and email.

- Assist in setting up and testing online sales releases, ensuring seamless execution for our clients.

- Create and schedule promotional and informational email campaigns.

- Support for reporting and data entry tasks.

- Participate in team meetings and contribute to the development of new policies and procedures.

Qualifications:

- 2+ years of customer service or support experience, preferably in a technology or software-related industry.

- Proficiency in Microsoft Office suite, particularly Excel, for data analysis and reporting.

- Strong communication and interpersonal skills, with the ability to interact effectively with both clients and colleagues.

- Excellent problem-solving and analytical abilities.

- Ability to work independently and manage multiple projects simultaneously in a fast-paced environment.

- Attention to detail and organizational skills to ensure accuracy and efficiency in all tasks.

- Familiarity with customer relationship management (CRM) software.

- Bachelor's degree in business, marketing, or a related field preferred.

Benefits:

- Competitive salary based on experience.

- Monthly stipend for health insurance, either on our group plan or your own.

- 401(k) retirement savings plan with employer match after 1-year.

- Paid time off and holidays.

Working at Cultivate Systems:

The foundation of our team’s success is strong communication and close collaboration. We seek applicants who have experience working on small teams and enjoy collaborative environments.

We believe in fostering professional growth and development. As you gain experience and demonstrate your capabilities within our team, there are opportunities for advancement into account management roles and beyond.

About Our Company:

Cultivate Systems has played a pivotal role in facilitating the sale of billions of dollars' worth of coveted allocated wine in the US. With over 25 years of experience, we've continually refined our platform to meet the evolving needs of our discerning clientele. We prioritize quality over quantity, partnering exclusively with the best artisan wineries in the industry.

Our platform offers comprehensive support for key business requirements, including sales releases of new vintages, client data and segmentation strategies, inventory management, fulfillment and compliance integrations, CRM and payments integrations, robust reporting capabilities, and customized initiatives. Each winery partner benefits from our expertise in unique ways, fostering long-lasting relationships that span many years.

At Cultivate Systems, we take pride in our ability to deliver tangible results for our clients, helping them optimize sales, streamline operations, and deepen customer engagement. Our track record of success is evidenced by the enduring partnerships we've forged and the measurable impact we've had on the bottom line of our winery partners.