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Estate Ambassador

Spring Mountain Vineyard

Saint Helena, CA

Job Description:

About Us:

With over 150 years of culminated legacy, Spring Mountain Vineyard (SMV) has pioneered its way to becoming a true icon of the Napa Valley. From planting Spring Mountain District’s first Cabernet Sauvignon vines in 1873, to participating in the famed 1976 Judgement of Paris, our nearly 900-acre estate has authored a story that stands the test of time and is far from finished.

Today, SMV is poised for its next chapter. Spearheaded by new leadership, SMV is committed to honoring our 150-year legacy by investing in our future. This latest era will feature a newly renovated estate, best in class hospitality, and innovative DTC software that delivers a complete brand experience built for the modern-day consumer. Our leadership team is currently looking for professionals that carry an earnest desire to contribute to an elite team, can remain adaptive, and possess a genuine interest in relationship-based luxury sales.

Position Summary:

The Estate Ambassador position, at its core, is charged with delivering to every guest/member who visits the estate with two things: a profound appreciation for our estate/brand/wines and an opportunity to indulge in all the above via our membership. To achieve this, Estate Ambassadors will employ our special brand of luxury hospitality by cultivating relationship-based sales strategies. Ultimately, success in this role is measured by the efficiency and frequency in which

Essential Duties & Responsibilities:

•  Take ownership of entire guest experience. From time of booking to follow-up outreach and everything in between.
•  Build and maintain relationships, grow client roster, and cultivate SMV enthusiasts.
•  Convert guests into Members.
•  Convert visits into sales.
•  Convert inquiries into reservations.
•  Learn and master our POS, CRM, and reservation systems.
•  Possess a high-level of integrity and transparency with regards to all sales transactions.
•  Accountable for tracking wine and retail inventory.
•  Assist with on-site events.
•  Perform daily and monthly estate cleaning and side-work duties.
•  Maintain a professional and positive appearance/demeanor at all times and in all instances.
•  Other duties and responsibilities as assigned.


•  2+ years in a luxury hospitality or sales setting, e.g., winery, restaurant, hotel, etc.
•  Exceptional communication, written, and interpersonal skills.
•  Enthusiasm for the Napa Valley and its wine, memorable hospitality, and in particular luxury sales.
•  Proficiency in Microsoft Office and POS/CRM systems.
•  WSET or CMS certification preferred but not necessary.
•  Must be willing and available to work most weekends, holidays, and special events.
•  Possess a team-oriented mentality when it comes to shared duties sales goals, and objectives.
•  Possess initiative and drive, a willingness to rise to the occasion.
•  Ideal candidates are looking to develop and refine their skillset for career advancement.
•  Demonstrate reliability, punctuality, and adherence to all safety regulations and operating procedures.
•  A valid driver’s license.
•  Must be 21 years of age.

Physical & Mental Requirements:

•  Full body mobility: This is an active job where you’ll be expected to walk, stand, kneel, lift, etc. for long periods of time.
•  Ability to lift and carry up to 50 pounds.
•  Ability to speak, read and write in English.


•  Highly Competitive Wage
•  Bonus/Commission based incentives
•  Medical, Dental, and Vision Insurance Plans
•  PTO/Sick Time
•  401k

*Spring Mountain Vineyard is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, please visit the EEOC’s website @

Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

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Additional Information:

Job Posted:
Tuesday, May 14th
Type of Work:
Full Time
Job Level:
$‌25.OO ‍−‌ $29.OO DOE
Reference No: