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Hospitality Representative

Grgich Hills Estate

St. Helena, CA

Job Description:

Grgich Hills Estate was founded in 1977 by Miljenko "Mike" Grgich and Austin Hills, of the Hills Bros. coffee company, after the Chateau Montelena Chardonnay Mike crafted won the now famous 1976 Paris Tasting, beating the best wines of France. Grgich Hills Estate remains family-owned and operated, practicing the art of winemaking by crafting food-friendly, balanced, and elegant wines. We farm our five certified organic estate vineyards without artificial pesticides or herbicides, rely on wild yeast fermentation, and use our passion and art to handcraft our award-winning wines.

We are dedicated to quality and maintaining a safe, friendly, healthy environment to ensure employee well-being by building loyalties, pride, trust, and mutual respect. Our values come from Mike Grgich, who his father told to: "Every day do your best, learn something new, and make a friend." We all live these values every day, personally, professionally, and passionately. As the successful candidate, this is your opportunity to contribute to a quality-driven, customer-oriented winery and be part of the commitment to excellence that Grgich Hills Estates strives to achieve.

Responsible for creating and fostering a positive relationship/experience with all visitors. Accountable for selling wine and promoting wine clubs. Must work individually and as a team member to increase direct sales. Hospitality employees are ambassadors of the winery.

Provides exceptional customer service
Personally, greetings and farewells, using guest's names whenever possible
Shares accurate past, present, and future information about Grgich Hills wines
Anticipation of guests' needs in the areas of sales, service, and concierge services
Developing relationships with guests to stimulate repeat visits and future sales
Assist guests with wine tasting, education, and purchases
Sell wine and accessories to guests
Conduct tours for both public and trade groups
Follows opening and closing procedures daily
Open pour wines daily
Stock tasting rooms with wines, supplies, glasses, bags, etc., for service
Assist co-workers on a needed basis
Perform other responsibilities as assigned by direct report/s
*Other duties as assigned.

Must be 21 years of age
Knowledge of wine and wine-tasting practices preferred
Ability to generate sales
Must have a positive attitude
Must be able to work holidays, nights, and weekends

Must be able to lift 50 lbs. frequently
Must be able to stand for extended periods
Must be able to multitask and take multiple groups at a time
Must be able to walk for long periods (tasting rooms are separated through the property)

$23.00/hour - $26/hour (DOE)

Seasonal Full Time
Seasonal Part-Time

Additional Information:

Job Posted:
Monday, May 8th
Type of Work:
Job Level:
$23/hour-$26/hour DOE