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Job Description:
Title: Estate Ambassador
Opening:
We have an opening for an Estate Ambassador to join our hospitality team. This position will be based at Mira Winery in Yountville, CA.
Mira Winery—a name inspired by the Latin root of “miracle” and Greek for “destiny”—is a warm and welcoming family owned, 16-acre estate nestled in the heart of the Napa Valley, farming vineyards that were first planted to grapes in 1885. Revered and award-winning Co-Founder/Winemaker Gustavo A. Gonzalez’s long-held approach to winemaking is one of intention, precision and artistry. Using only sustainably farmed, 100% Napa Valley fruit, Gustavo allows each wine to reveal itself in its own time as a deliciously magical snapshot of a time and place, meant to be shared now and for years to come. Inspired by the divine proportions of the “Golden Ratio” from building to barrel, this innovative winery offers visitors both a naturally beautiful simplicity and a sense of mysteries yet to be uncovered.
Responsibilities:
Responsible for providing high quality customer service to Mira’s Hospitality House guests while promoting the brand and establishing an emotional connection to the people, wines and place. More specifically, responsibilities will include:
Hospitality/Guest Experience
• Create a culture of exceptional high-end luxury experience and customer service - Every guest every time
• Deliver a memorable experience for every customer, internal and external.
• Present and position Mira Winery’s wines, story and estate to our customers creating an emotional connection
• Greets customers as they arrive to tasting room, performs a walking tour of Hospitality House and Winery, then pours tastes of our current release and library wines, explaining our wines and history
• Possess savvy and results-oriented sales acumen, with an affinity for identifying guest needs and the opportunity for wine sales. Hit sales goals and strive to exceed them
• Operate POS order systems (iPad), handles credit card sales and packs carryout orders
• Follow schedule for promotional campaigns and sales and release of wines
• Monitor overall appearance and cleanliness of hospitality house and tasting areas
• Make periodic physical counts of inventory
• Check daily sales reports and cash receipts
• Become familiar with Mira Winery wines in order to provide expert information on tours and at special events
• Possess an intermediate to expert level of understanding of wine and how it relates to Mira Winery and its wine portfolio and history
• Develop a deep and passionate understanding of the history of Mira Winery and the estate
• Assist in the setup and cleanup of special events or meetings
• Assist other departments and employees whenever needed, including shipping from Hospitality House
• Assist Hospitality Manager with restock of wine storage room as needed
• May be asked to work at special events off-site
• Weekend and some Holiday work is required
• General set up and breakdown of hosted tastings and others, including cleaning and polishing stemware
• Maintain an efficient and clean work environment (including tasting areas, office spaces, kitchen, patio and storage areas).
• Set and clear tables, as well as general housekeeping duties such as cleaning kitchen, restrooms, removing garbage and recycling
• Stocking wine coolers
Qualifications/Skills
• Previous winery, hospitality and/or restaurant experience required
• Professional personal presentation, positive attitude, articulate communicator and a strong work ethic
• The ability to notice guest’s social cues and adjust service seamlessly
• Ability to multi-task, adjust and prioritize responsibilities
• Wine Direct POS experience a plus
• Dependable and self-motivated
• Excellent attention to detail
• Physical demands require the ability to lift 50lbs, stand for long periods of time during warmer/cooler weather, and on busy days, host multiple groups in a fast-paced environment
• Must be 21 years of age and have a valid CA driver’s license
• Other tasks and responsibilities as assigned
Opening:
We have an opening for an Estate Ambassador to join our hospitality team. This position will be based at Mira Winery in Yountville, CA.
Mira Winery—a name inspired by the Latin root of “miracle” and Greek for “destiny”—is a warm and welcoming family owned, 16-acre estate nestled in the heart of the Napa Valley, farming vineyards that were first planted to grapes in 1885. Revered and award-winning Co-Founder/Winemaker Gustavo A. Gonzalez’s long-held approach to winemaking is one of intention, precision and artistry. Using only sustainably farmed, 100% Napa Valley fruit, Gustavo allows each wine to reveal itself in its own time as a deliciously magical snapshot of a time and place, meant to be shared now and for years to come. Inspired by the divine proportions of the “Golden Ratio” from building to barrel, this innovative winery offers visitors both a naturally beautiful simplicity and a sense of mysteries yet to be uncovered.
Responsibilities:
Responsible for providing high quality customer service to Mira’s Hospitality House guests while promoting the brand and establishing an emotional connection to the people, wines and place. More specifically, responsibilities will include:
Hospitality/Guest Experience
• Create a culture of exceptional high-end luxury experience and customer service - Every guest every time
• Deliver a memorable experience for every customer, internal and external.
• Present and position Mira Winery’s wines, story and estate to our customers creating an emotional connection
• Greets customers as they arrive to tasting room, performs a walking tour of Hospitality House and Winery, then pours tastes of our current release and library wines, explaining our wines and history
• Possess savvy and results-oriented sales acumen, with an affinity for identifying guest needs and the opportunity for wine sales. Hit sales goals and strive to exceed them
• Operate POS order systems (iPad), handles credit card sales and packs carryout orders
• Follow schedule for promotional campaigns and sales and release of wines
• Monitor overall appearance and cleanliness of hospitality house and tasting areas
• Make periodic physical counts of inventory
• Check daily sales reports and cash receipts
• Become familiar with Mira Winery wines in order to provide expert information on tours and at special events
• Possess an intermediate to expert level of understanding of wine and how it relates to Mira Winery and its wine portfolio and history
• Develop a deep and passionate understanding of the history of Mira Winery and the estate
• Assist in the setup and cleanup of special events or meetings
• Assist other departments and employees whenever needed, including shipping from Hospitality House
• Assist Hospitality Manager with restock of wine storage room as needed
• May be asked to work at special events off-site
• Weekend and some Holiday work is required
• General set up and breakdown of hosted tastings and others, including cleaning and polishing stemware
• Maintain an efficient and clean work environment (including tasting areas, office spaces, kitchen, patio and storage areas).
• Set and clear tables, as well as general housekeeping duties such as cleaning kitchen, restrooms, removing garbage and recycling
• Stocking wine coolers
Qualifications/Skills
• Previous winery, hospitality and/or restaurant experience required
• Professional personal presentation, positive attitude, articulate communicator and a strong work ethic
• The ability to notice guest’s social cues and adjust service seamlessly
• Ability to multi-task, adjust and prioritize responsibilities
• Wine Direct POS experience a plus
• Dependable and self-motivated
• Excellent attention to detail
• Physical demands require the ability to lift 50lbs, stand for long periods of time during warmer/cooler weather, and on busy days, host multiple groups in a fast-paced environment
• Must be 21 years of age and have a valid CA driver’s license
• Other tasks and responsibilities as assigned
Additional Information:
Job Posted:
Thursday, March 16th
Type of Work:
Full Time
Job Category:
Job Level:
Associate
Compensation:
Competitive salary based on experience
Contact Information:
Mira Winery
Sam Dearden
Sam Dearden