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Girard Wine Club Manager (Temporary)

Vintage Wine Estates

Calistoga, CA

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Job Description:

Vintage Wine Estates is a family of wineries and wines whose singular focus is producing the best quality wines and incredible customer experiences with wineries throughout Napa, Sonoma, California’s Central Coast, Oregon and Washington State. Since its founding 20 years ago, the Company has become a top 15 U.S. wine producer via organic and acquisitive growth, today selling more than 2 million nine-liter equivalent cases annually. To achieve this growth, the Company curates, creates, stewards and markets its many brands and services to customers and end consumers via a balanced omni-channel strategy encompassing direct-to-consumer, wholesale and exclusive brands arrangements with national retailers. VWE is diverse across price points and varietals with over 50 brands ranging from $10-$150 USD at retail, with the majority selling in the $12-$20 USD price range. For more information, visit https://www.vintagewineestates.com/.


The Wine Club Manager will manage and grow the Girard wine club program, working closely with wine club, tasting room and marketing. This dynamic position will play an instrumental role in achieving targeted sales and membership growth for existing and future wine club program.


ESSENTIAL DUTIES AND RESPONSIBILITIES:
*Act as on-site manager in the absence of the tasting room manager(s)
*Daily calls, voicemails and emails
*Manager order returns and work with Shipping & Inventory Manager to resolve address updates, reroutes, call tags, etc.
*Proactively “upsell” wine club members, grasping every opportunity to add to existing allocations
*Spend time on the floor interacting with guests and existing wine club members
*Ensure orders are processed accurately, and timely
*Pull shipment send lists and weekly reports
*Create content for club communication and events
*Review various inventory locations to ensure orders are not creating outages
*Contact club members with missed delivery attempts to reduce return rate
*Contact returns, recover shipping costs and attempt to upsell
*Contact club members with declined credit cards ASAP post batch processing
*Drive upsell revenue and work with brand management to deplete end-of-lot and library wines and contact prior purchasers of new releases
*Use contact codes to maintain buyer’s preferences and suggest recommended products
*Contact non-openers from promotional emails
*Work with brand management to plan club shipment selections and ensure master list is up-to-date as products are changed/updated
*Communicate current and upcoming club products to sales team(s)
*Work with tasting room management to educate staff on selections, hosting tastings of new releases
*Ensure Wine Concierge team and WDO are notified of current club selection
*Ensure TR has inventory of wine club selections for will-calls
*Communicate wine club promotions to sales team(s) and work with management to ensure all promotions are notated on the master calendar
*Create email and newsletter content and work with brand manager & winemaking team to gather/create tasting notes
*Support tasting room team with onboarding and training and train new hires on wine club sales tips, procedures and SOP’s
*Work with management to revise/update training how-to’s


REQUIRED SKILLS:
*Exceptional skills in customer service with a professional demeanor
*Excellent written communication skills, attention to grammar and email etiquette
*Works well in a team environment
*Pays close attention to detail and takes initiative
*Strong organizational, problem-solving, and analytical skills
*Previous tasting room experience or in person customer service a plus.


QUALIFICATIONS:
*Must be 21+
*Bachelor’s degree and/or 3+ years of wine club experience or equivalent
*Proficiency in Microsoft Office required
*Shares company values of: integrity, respect, value creation, compliance, customer focus
*Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
*Must be able to sit for extended periods as required by job duties
*Coordinate multiple tasks simultaneously
*Ability to travel locally when necessary
*Able to work weekends, holidays and afterhours

Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status, or any other legally protected status.

Additional Information:

Job Posted:
Wednesday, October 20th
Type of Work:
Full Time
Job Level:
Mid-Level