Winebusiness.com - Homepage for the Wine Industry
Created and Managed by WBM

winejobs > job details

Retail & Experience Manager

Tinhorn Creek Vineyards

Oliver, BC   Canada

Job Description:

#BeExtraordinary
At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day.

Who We Are
We are one of Canada’s largest and oldest wine companies with a rich heritage in quality winemaking.
We produce some of Canada’s most recognized brands and offer our teammates a challenging and rewarding employment experience.

We are seeking extraordinary, enthusiastic Retail & Experience Manager to join our Hospitality Team. Tinhorn Creek Vineyards in Oliver, BC is one of the Okanagan’s most innovative and environmentally sustainable estate wineries with an extensive health and safety program. We are a 450-ton winery in the heart of the South Okanagan wine region, with vineyards on both the Golden Mile Bench and the Black Sage Bench. We produce roughly 50:50 white and red, and our two unique vineyard sites allow us to grow both Bordeaux and Burgundy varietals in addition to a dash of Syrah and Gewurztraminer. We employ a basic and natural wine making approach and have a small but skilled team you would enjoy working with.
We offer a unique seated and guided tasting experience, ensuring high quality guest experiences that promote brand image. As the Retail & Experience Manager, your role includes managing and executing best in class revenue driving strategies; leading the execution of various events; as well leadership of tasting room teammates.
We are looking for a Retail & Experience Manager with:
Post Secondary education in business, hospitality, or related field, combined with 2-4 years retail supervisory experience preferably in a Hospitality/Tourism or luxury retail environment
WSET or ISG/CAPS or CMS certification
A passion for the Okanagan wine industry
Exceptional communication skills both verbal and non-verbal; proven organizational skills and the ability to work under pressure and in very fast paced environments
Technology savvy; knowledge & experience of inventory system (Oracle), POS system (Wine Direct), scheduling (Dayforce) and MS Office suite
Ability to be a brand ambassador and convey our message with genuine pride

Teammates will be accountable for:
Consistently demonstrating service excellence to all visitors and managing all VIP customer inquiries
Driving monthly sales targets for wine, Wine Club memberships and seasonal accessories
Leadership and management of tasting room teammates including but not limited to full recruitment cycle, training & development, performance management, developing and implementing schedules
Supporting management in executing tours and events, as well providing support to tasting room teammates
Retail merchandising of seasonal décor, in addition developing and communicating product knowledge to teammates regarding property’s wines, wine accessories and experiences
Monthly inventory process and supporting annual retail wine sales forecasting
Safety, Security, Cleanliness – ensuring superior cleanliness and appearance of the retail and storage areas; managing maintenance Retail equipment and fixtures
Safe work procedures/practices; reporting unsafe working conditions to Estate Manager with corrective action recommendations
Participates in the Health & Safety Committee meetings

*Please submit a detailed resume outlining your qualifications no later than June 18, 2021.


We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment.

Additional Information:

Job Posted:
Friday, June 4th
Type of Work:
Full Time

Apply: