Job Summary:

The Account Coordinator (AC) is the go-to support partner for our field sales teams in a fast-paced wine and spirits distribution and manufacturing and distribution environment. Our sales executive representatives are out building relationships and growing revenue, and the AC ensures every order they bring in is entered accurately, processed on time, and followed through to delivery. This is not a call center, cold-calling, or inside sales role. The focus is order entry, accuracy, and great service to the sales team and the customers they serve. We are looking for someone early in their career who loves details, brings a positive, can-do attitude, and wants to grow with a company that resonates with our Purpose.

Key Responsibilities:

•  Enter and process customer orders submitted by field sales representatives quickly and accurately.
•  Review orders for correct pricing, product codes, quantities, and shipping details before submission.
•  Track order status and keep sales representatives and customers updated on shipments, delays, and changes.
•  Process order changes, returns, and revisions, with approval as required.
•  Apply approved concessions or pricing adjustments to customer orders.
•  Enter and maintain customer information, preferences, pricing, and product details in Microsoft Dynamics 365 Business Central.
•  Help set up new customer accounts and support the onboarding process.
•  Support new product and project launches by gathering and entering the required information.
•  Prepare product samples for the sales team as requested.
•  Coordinate sample and sensory requests between the lab, sales representatives, and customers.
•  Build open order status reports for sales representatives and key accounts.
•  Log customer issues, help find solutions, and escalate to the right team when needed.
•  Partner with warehouse, production, shipping, and other departments to keep orders moving.
•  Learn our full product portfolio so you can answer questions with confidence.
•  Take part in daily production and team meetings, and share ideas to improve how we work.
•  Back up fellow Account Coordinators when they are out of the office.
•  Perform all other duties as assigned.

Successful candidates for this position will have:

•  High school diploma or equivalent required; Associate or Bachelor's degree in Business, Communications, or a related field is a plus.
•  0-2 years of experience in customer service, order entry, administrative support, or a similar role. Relevant internships and part-time office experience count.
•  Exceptional attention to detail and a commitment to getting it right the first time.
•  A positive, upbeat attitude and a go-getter mindset.
•  A team-first approach and a genuine desire to support the sales representatives who drive the business.
•  Clear, professional written and verbal communication skills.
•  Ability to juggle multiple orders at once, stay organized, and meet deadlines.
•  Comfort with computers and basic Microsoft Office skills (Outlook, Excel, Word).
•  Experience with an ERP or CRM system is a plus, but not required - we will train you.
•  Eagerness to learn, take feedback, and grow your career.
•  Interest in the wine and spirits industry is a plus.
•  Resonates with Harv 81 Group's Purpose.

Physical Demands
•  Able to sit for long periods of time and work at a computer workstation.
•  Able and willing to occasionally work longer than normal business hours when needed to meet deadlines.
•  Able to lift up to 40 pounds.
•  Able and willing to travel domestically for work-related business as needed or required for the purposes of this position.
•  Frequently visit production warehouse in varying temperatures as needed.
•  Comply with GMP/Food Safety rules, regulations, requirement, and policies that apply to the Company.

This job description may be subject to change at any time due to reasonable accommodation or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors and or managers to perform other non-essential assignments and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.