Position Overview:
The Estate Fulfillment Specialist & Hospitality Ambassador is a newly created position that will play an important role in the growth of our Wine Club and direct-to-consumer business. This is a hands-on opportunity for someone who enjoys wine, logistics, hospitality, and finding creative ways to improve the customer experience. Responsibilities include fulfilling Wine Club and direct-to-consumer orders accurately and efficiently, communicating with customers about their shipments, tracking orders, coordinating with carriers, proactively resolving delivery issues, and ensuring orders arrive on time and in excellent condition. The role also includes processing distributor orders through Northwest Wine Distribution, managing inventory and wine transfers, hosting tastings, and representing the winery at local events. At Colene Clemens Vineyards, we want to make shipping wine easier and less stressful while making every delivery feel special. We’re looking for someone with excellent energy and a positive mindset who sees receiving a wine shipment as an extension of the wine country experience. As a vital member of our small estate team, you’ll help improve our operations, our customer service, the guest experience and contribute to the continued growth of our Wine Club and overall DTC business.

About Colene Clemens Vineyards
We are a family-owned, women-inspired estate winery in Oregon's Chehalem Mountains. Representing four generations of women, we are committed to thoughtful farming, exceptional wines, excellent customer service and memorable hospitality.

Fulfillment, Shipping & Distribution:
•  Process, pack, and ship all four annual Wine Club shipments and ongoing DTC orders.
•  Coordinate daily with UPS and FedEx regarding pickups, shipments, and delivery issues.
•  Communicate with customers about orders, shipping questions, address changes, and delivery concerns.
•  Ensure all orders are accurate, properly packaged, and shipped on schedule.
•  Process U.S. distributor orders through Northwest Wine Distribution and coordinate inventory transfers between the winery and its Salem facility.

Inventory & Operations:
•  Conduct monthly physical inventory counts and maintain accurate inventory records.
•  Coordinate winery inventory movements and help ensure sufficient stock for Wine Club, DTC, and distributor orders.
•  Assist with improving fulfillment procedures and operational efficiency as the business grows.

Hospitality:
•  Host wine tastings regularly and deliver a welcoming, knowledgeable guest experience.
•  Periodically attend local tastings and events to represent the winery.
•  Earn additional income through eligible Wine Club membership sign-up incentives and guest gratuities.
•  Assist with special events and other hospitality activities as needed.

Qualifications:
•  Available to work a Sunday-Thursday schedule
•  Experience in shipping, fulfillment, inventory, hospitality, wine, or a related field preferred.
•  Some wine knowledge and a genuine passion for wine and guest service.
•  Strong organizational skills and attention to detail.
•  Valid forklift operator certification would be great; experience operating forklifts in a warehouse, production, or winery environment is a plus.
•  Microsoft Excel and Outlook experience required.
•  Commerce7 (or other winery POS, DTC platforms) and Ship Compliant experience preferred.
•  Strong communication and customer-service skills.
•  Ability to work independently, prioritize tasks, and manage multiple responsibilities.
•  Professional, dependable, and comfortable representing a super-premium wine company.
•  Willingness to work occasional additional hours, special events, weekends and some holidays.

This is an active, hands-on position combining fulfillment work with hospitality responsibilities. Candidates should be comfortable with:
•  Frequent lifting and carrying of wine cases and shipping materials, including items weighing up to 40–50 pounds, with or without reasonable accommodation.
•  Standing and walking for extended periods throughout the workday.
•  Repeated bending, reaching, squatting, and moving cases during packing, stocking, and inventory activities.
•  Repetitive tasks, including packing boxes, handling bottles, labeling shipments, and preparing orders.
•  Moving inventory using carts or other appropriate equipment and following safe lifting procedures.
•  Working in shipping, storage, and winery environments where temperatures and activity levels may vary.
•  Transitioning between fulfillment work, computer tasks, customer communications, and guest-facing hospitality.

Compensation:
•  $23–$25/hour
•  $1,000 - $4,000 potential annual gratuity.
•  Additional earning potential through Wine Club sign-up incentives.
•  Overtime pay in accordance with applicable law.
•  Paid time off provided according to company policy.
•  Paid sick time provided
•  Overtime: Eligible for overtime pay in accordance with Oregon law