Job Description | Saga Robotics
Job Title
Deployment and Support Technician

Department
Operations / Deployment

Supervisor
Operations Lead

Classification
Non-Exempt

Work Location
On-Site / Field Operations

About Saga Robotics
Saga Robotics is an agricultural technology company redefining sustainable farming through autonomous robotics. Its Thorvald platform uses precision UV-C light to help growers control fungal diseases, such as powdery mildew, while reducing reliance on traditional chemical treatments. Serving leading vineyards and berry growers across commercial farming operations, Saga Robotics combines robotics, data collection, and sustainable crop protection to improve productivity, reduce environmental impact, and support the future of technology-enabled agriculture.

Summary of Role
The Deployment and Support Technician is responsible for delivering hands-on technical support, repairs, preventive maintenance, real-time troubleshooting, and operational readiness for Saga Robotics' robots deployed at commercial farming customer sites. Working directly in agricultural environments, this position helps ensure high robot uptime, sustained operational execution and follows proper safety protocols throughout the year. The role involves inspecting mechanical, electrical, and sensor systems, performing field-level diagnostics and repairs, collaborating with customers and remote operations teams, and escalating complex engineering issues when necessary.

Specific Responsibilities
Field and Shop Maintenance, Diagnostics & Repair
Perform routine repairs and preventative maintenance, inspections, and technical servicing on autonomous agricultural robots
Diagnose and resolve mechanical, electrical, hardware, and basic software issues directly at active deployment sites
Install, replace, and test/calibrate key robot components, including sensors, modules, drive hardware, and UV-C lighting equipment
Conduct post-repair functionality tests to confirm operational safety and readiness before returning machines to service
Perform basic software status checks and escalate complex system, electrical, or software anomalies to robotics engineering teams
Collaborate with shop team to ensure proper and timely inventory management processes are adhered to

Field Operations & Remote Collaboration
Partner with Thorvald Operations Center (TOC) remote operators during field treatments to monitor robot performance and resolve field and equipment related issues
Assist with transport, staging, and site preparation, including mapping, testing and training, for robot deployments
Support night-shift, weekend, or flexible seasonal farm treatment schedules as dictated by crop management requirements
Document field issues, troubleshooting steps taken, and repair histories in internal tracking systems

Safety, Compliance & Quality Assurance
Strictly follow and enforce field safety protocols, including UV-C light exposure safety, electrical/battery safety, and robotic machinery operating procedures
Ensure all tools, field service gear, and customer farm environments are kept safe, clean, and organized
Report safety incidents as well as field and equipment hazards to management immediately
Perform other duties as assigned

Qualifications & Requirements
Education & Experience
Minimum Required: 1–2 years of hands-on experience servicing, maintaining, or troubleshooting mechanical, electrical, automated, or field machinery
Preferred: Associate degree or technical certification in Robotics, Mechatronics, Automotive/Diesel Mechanics, Electrical Engineering Technology, or Agricultural Mechanics

Knowledge & Technical Skills
Proficiency using hand tools, power tools, multimeters, and basic diagnostic equipment
Familiarity with reading mechanical schematics, wiring diagrams, and technical repair and operating manuals
Basic computer and technological literacy (Google Workspace, Microsoft Office, digital ticket/log systems, phone apps)
Ability to communicate clearly in English (verbal and written)
Desirable / Preferred Qualifications
Experience working in commercial agriculture, farming operations, or field service environments
Experience with autonomous systems, robotics, or industrial automation
Bilingual in Spanish (spoken and written)

Physical, Driving & Travel Requirements
Ability to lift, push, pull, or carry tools and equipment weighing 50 to 75 lbs independently, and up to 150 lbs with assistance
Ability to stand, bend, kneel, squat, and work outdoors in varied weather and rough agricultural terrain
Valid driver's license with a clean driving record
Flexibility to work non-standard hours (including night shifts)

Disclaimer & Equal Opportunity Statement
Saga Robotics is an At-Will Employment employer. Saga Robotics is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, military status, or any other legally protected status