Title: Import Operations & Order Team

Reports To: Director of Inventory Management and Fulfillment Classification: Hourly: Non-Exempt

Location: St. Helena, CA

Benefits: Benefits begin on the first of the month following your start date and include medical and dental coverage at no cost to the employee, an HSA with employer contributions, and optional vision, accident, critical illness, and other supplemental plans. Employees become eligible for the 401(k) after three months, with a company match of 50% of employee contributions up to 6% of compensation.

Position Summary:

This position is an integral part of the Boisset Order Team, primarily supporting import operations while assisting with domestic wholesale and export orders. Responsibilities include coordinating international shipments, processing orders in Business Central, maintaining records, monitoring shared inboxes, and communicating with Sales Managers, international suppliers, freight forwarders, customs brokers, warehouses, and internal departments.

The position will cross-train across Imports, Exports, and Domestic Wholesale and requires strong organizational skills, attention to detail, adaptability, and a proactive, team-oriented attitude in a fast-paced environment.

Essential Functions:

Import Operations & Logistics
•  Coordinate and track international shipments from origin through customs clearance and final warehouse delivery, communicating with suppliers, freight forwarders, customs brokers, carriers, and warehouses.
•  Maintain shipment schedules, monitor estimated arrivals, and coordinate warehouse deliveries and receiving appointments.
•  Gather, review, and organize shipping documents, including commercial invoices, packing lists, bills of lading, certificates of origin, and other required documentation.
•  Assist with customs clearance preparation by gathering product descriptions, country of origin, and other required information.
•  Support import compliance documentation and recordkeeping for CBP, FDA, TTB, and other applicable regulatory agencies.
•  Monitor shipments and documentation, ensuring timely communication and follow-up.

Order Processing & Inventory
•  Create, maintain, and update purchase orders and related inventory transactions in Business Central, ensuring accurate quantities, item information, pricing, and shipment details.
•  Reconcile imported inventory between Business Central, warehouse records, and shipment documentation.
•  Maintain accurate import records, shipment trackers, and supporting documentation.

Order Team Support
•  Monitor shared email inboxes and respond to inquiries professionally and promptly.
•  Assist in processing Domestic and Export orders, including invoicing and shipment coordination as needed.
•  Communicate with Sales Managers, warehouses, and internal departments regarding inventory availability, order status, pricing, and shipping information.
•  Collaborate with Sales, Accounting, Warehouse, and Management teams to resolve issues and maintain accurate records.
•  Identify opportunities to streamline processes, improve documentation, and increase team efficiency.
•  Assist with special projects and additional responsibilities as needed.

Additional Functions:

•  Maintain confidentiality of supplier pricing, financial information, business records, and other sensitive company information.
•  Contribute to team efforts and perform additional duties as needed.

Necessary Skills:

Language & Communication
•  Ability to speak and understand basic English; bilingual skills a plus.
•  Ability to read and interpret business documents, shipping instructions, policies, and procedures.
•  Strong written and verbal communication skills, including preparing routine reports and correspondence and communicating professionally with domestic and international business partners.

Math
•  Ability to accurately calculate percentages, currency conversions, weights, volumes, and quantities.
•  Ability to identify and correct discrepancies in invoices, purchase orders, freight charges, and inventory records.

Logic & Organization
•  Exceptional organizational skills, attention to detail, and ability to manage multiple shipments, deadlines, and priorities.
•  Strong problem-solving skills, adaptability, and ability to work independently with moderate supervision.
•  Self-motivated, dependable, and proactive, with the ability to follow through on assignments and escalate issues when necessary.
•  Positive attitude and willingness to learn and support team members.

Computer
•  Strong Microsoft Office skills, particularly Excel and Outlook, including intermediate Excel functions such as sorting, filtering, formulas, and managing large spreadsheets.
•  Ability to learn and navigate ERP systems, warehouse portals, and shipment tracking platforms.
•  Microsoft Dynamics 365 Business Central experience a plus.

Education, Experience, Certificates & Licenses:

•  Associate degree or equivalent combination of education and relevant work experience.
•  2-4 years of experience in import logistics, order processing, supply chain, or a related field preferred.
•  Experience with international shipping, freight forwarding, customs documentation, or import coordination strongly preferred.
•  Prior order processing and inventory coordination experience preferred.
•  Wine and spirits industry experience a plus, but not required.
•  Willingness to learn import procedures, documentation requirements, and internal operating systems.

Physical Requirements/Work Environment

Light physical activity performing non-strenuous daily activities of an administrative nature. Manual dexterity sufficient to reach, handle items, and work with the fingers. May require lifting and moving objects up to 20 lbs. in weight. Clear vision, close and distant, and ability to adjust focus. Hearing adequate for telephone and office level conversation.

This is a largely sedentary role; however, some filing is required. This would require the ability ...