Job Overview

We are seeking an energetic and detail-oriented Assistant Tasting Room Manager to join our dynamic hospitality team. In this role, you will support the overall operation of the tasting room, ensuring an exceptional guest experience while managing daily activities. Your leadership will help foster a welcoming environment, oversee staff performance, ecommerce sales, marketing materials, and uphold high standards for service This position offers an exciting opportunity to develop management skills within a vibrant, fast-paced setting dedicated to hospitality and Direct to Consumer Sales.

Job Duties:

Assist with daily tasting room operations, including guest service, tastings, reservations, wine sales, and opening and closing procedures.
Support and guide tasting room staff to maintain consistent, attentive service.
Monitor and respond to tasting room emails, including reservation requests, customer questions, and event inquiries.
Assist with wine club enrollment, member communications, account updates, order customization, pickups, and shipping inquiries.
Process orders and maintain accurate customer records using Commerce7.
Support social media by creating and coordinating content that highlights our wines, tasting experiences, events, and promotions.
Help coordinate promotional campaigns that drive tasting room visits, wine sales, and wine club membership.
Assist with planning and executing wine club pickup parties, pop-ups, wine dinners, and other special events.
Coordinate event details, including reservations, guest lists, staffing, setup, vendor communication, and cleanup.
Help maintain wine inventory, tasting supplies, merchandise displays, and a clean, welcoming tasting room.
Work closely with the Director of Hospitality and winery team to support sales goals and strengthen guest and member relationships.
Address guest questions, concerns, and service issues professionally, escalating complex matters to the Tasting Room Manager as appropriate.
Follow and reinforce established policies and applicable requirements for responsible alcohol service, age verification, cash handling, and other tasting room operations.
Assist with point-of-sale transactions, cash handling, register reconciliation, and end-of-day procedures in accordance with established policies.
Maintain effective communication with co-workers, management, the general public, and vendors.
Effectively manage time to avoid backtracking and delay of tasks.
Work independently and productively while still keeping open communication with others.
Maintain regular attendance and timeliness.
Perform other duties as assigned or otherwise identified.
Knowledge, Skills, and Qualifications:

•  Two (2) to four (4) years of experience in hospitality, restaurants, hotels, tasting rooms, or a related guest service role.

•  Strong communication, organization, and customer service skills.

•  Ability to manage competing priorities and follow through on details.

•  Comfort using email, basic computer programs, and social media platforms.

•  A positive, dependable approach and the ability to work independently and as part of a team.

•  Availability to work a full-time schedule, including weekends and occasional evenings to support special events and tasting room operations.

•  Excellent organizational skills in order to write appropriate work orders.

•  Strong people management skills.

•  Comfort using email, basic computer programs and social media platforms.

•  Formal hospitality or service training, preferred.

•  Experience with Commerce7 (C7) or a similar customer management and sales platform, preferred.

•  Wine knowledge or previous winery experience, preferred.

•  Experience supporting events, promotions, social media, or membership programs, preferred.

•  Previous supervisory or team leadership experience, preferred.

Join us as an Assistant Tasting Room Manager where your passion for hospitality meets your talent for leadership! Be part of a vibrant team dedicated to delivering memorable experiences through exceptional service. This paid position offers a chance to grow your management skills while contributing to a thriving community-focused environment.

Pay: $25.00 - $35.00 per hour

Expected hours: 40.0 – 45.0 per week

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Paid training
Vision insurance
Work Location: In person