Job Title: Tasting Room Manager
Location: Six Sigma Ranch
Reports To: Katelyn Andersen, Hospitality Manager

Position Overview
The Tasting Room Manager is responsible for leading daily tasting room operations, delivering exceptional guest experiences, and driving wine sales and club memberships. This role combines hospitality, team leadership, and business performance—ideal for someone who can create a warm, welcoming environment while also hitting revenue goals.

Key Responsibilities

Hospitality & Guest Experience
Ensure every guest receives a high-quality, memorable tasting experience
Set the tone for service standards and lead by example on the floor
Handle guest feedback and resolve issues professionally and efficiently
Maintain a clean, organized, and visually appealing tasting room environment

Sales & Performance
Drive wine sales, wine club sign-ups, and upselling opportunities
Train staff on sales techniques, product knowledge, and storytelling
Track daily/weekly/monthly sales performance and adjust strategies as needed
Support execution of promotions, events, and seasonal offerings

Team Leadership & Training
Hire, train, and manage tasting room staff
Ensure proper staffing levels for daily traffic levels
Coach team members to improve performance and accountability
Foster a positive, team-oriented culture

Operations & Administration
Oversee POS systems, cash handling, and daily reporting
Manage inventory of wine, merchandise, and supplies
Ensure compliance with all local, state, and federal alcohol regulations
Coordinate with production, marketing, and wine club teams

Events & Partnerships
Assist with planning and executing winery events and private tastings
Represent the winery in the local community when needed

Qualifications
2–5+ years of experience in hospitality, retail, or winery operations
Prior management or supervisory experience strongly preferred
Strong sales mindset with a track record of meeting goals
Excellent communication and customer service skills
Knowledge of wine (or willingness to learn quickly)
Ability to multitask and stay organized in a fast-paced environment
Must be available weekends, holidays, and peak seasons

Physical Requirements
Ability to stand for extended periods
Ability to lift up to 40 lbs (cases of wine)

Compensation & Benefits
Full time, starting at $24/hr
Tips & commissions tied to club growth
Wine discounts and club perks

Benefits:
401(k) matching
Employee discount
Paid sick time
Paid time off

Work Location: In person