We are seeking part to full time Reservation Assistants/Cashiers who are enthusiastic and customer service oriented. This role is one that covers a variety of responsibilities supporting the overall success of the Castle on a day-to-day basis. You may find yourself assisting at check-in for guest reservations and escorting them to tasting areas or tour starting points. Other times you may be stationed at the cashier check-out area helping guests fulfill purchases in the gift shop or complete online orders. We are looking for someone that is customer service focused and willing to be a creative problem solver to ensure our guests have the best possible experience.

Previous cashier and money handling experience is preferred but not required. Must be extremely reliable, work well under pressure, and display a positive work ethic. Applicants must be comfortable multi-tasking.


Duties may include:

- Project a professional company image through in-person and phone interactions
- Greeting visitors warmly and professionally
- Tour and wine tasting ticket sales
- Answering phones and taking tour reservations via phone and in person
- Opening, counting, closing, and balancing a register drawer
- Accepting payment and making correct change for purchases
- Ringing orders for shipping out of state and internationally
- Maintaining timely transaction sessions
- Accurate data entry of customer information for shipping orders and tour reservations.
- Stocking wine and gift items
- Being flexible with scheduling
- Arriving to work on time and ready to start right away
- Recommending various food and entertainment venues to customers around the Napa Valley
- Working possible long hours/ evening events on occasion
- Weekend work availability REQUIRED. No exceptions
- Other responsibilities as directed


Required Knowledge/ Skills:

Cash Register/POS system operation
Making change
Balancing tills
Excellent customer service skills
Basic math skills including adding, subtracting, multiplication and division
Computer skills
Organizational skills
Ability to lift up to 50 lbs. on occasion (a case of wine)
Excellent telephone protocol
Wine knowledge preferred (not required)
Must be 18 years of age or older
This is a part time, non-exempt, variable hour position, starting salary is depending on experience.

Physical Demands

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

The employee is regularly required to remain in a stationary position and move throughout the work area; communicate effectively with others; and operate tools, equipment, or controls requiring the use of hands and arms. The position may require reaching, handling, grasping, and performing repetitive hand movements.

The employee must be able to lift, carry, push, and/or pull up to 50 pounds, with or without reasonable accommodation. Specific visual abilities needed to perform the essential functions of this position may include close vision, depth perception, and the ability to adjust focus, with or without reasonable accommodation.

Work Environment

The employee regularly works in both indoor and outdoor environments and may be exposed to varying weather conditions, including heat and cold. The position may occasionally involve exposure to moving mechanical equipment, fumes, dust, or airborne particles. Appropriate personal protective equipment (PPE) will be provided as required.

The noise level in the work environment is typically moderate to loud.

Reasonable accommodations are available for qualified individuals with disabilities and for sincerely held religious beliefs, practices, or observances, in accordance with applicable federal, state, and local laws. Applicants and employees who require a reasonable accommodation during the application, hiring, or employment process should notify Human Resource


Castello di Amorosa is an Equal Opportunity Employer