Client Relations Associate

Key Responsibilities

Act as the primary point of contact for client partners nationwide and overseas suppliers - with specific attention to order processing, product availability, delivery schedules/issues, and general information.

Process and analyze orders against on-hand inventory and pending orders, ensuring stock is in position for programs and key national placements.

Protect allocations for national programs and key placements, and optimize orders for container and freight efficiency

Manage high-volume order entry and account maintenance in Microsoft Business Central, our ERP

Work with, actively interpret, and maintain a complex price list, which includes hundreds of unique wine SKUs with various pricing levels and discount structures.

Provide professional and knowledgeable service to a range of clients, from private collectors to distributors, restaurants, and retailers.

Handle returns, breakage claims, and customer complaints with efficiency and empathy.

Collaborate with all internal and external teams to deliver seamless experiences.

Collect and relay customer feedback with the goal of continuous improvement.



Qualifications

Previous experience in client relations, logistics, or customer service, ideally within the wine or beverage industry.

Excellent communication, relationship-building, and problem-solving skills.

Proficient in MS Office (Excel, Word); familiarity with ERP/CRM systems (Microsoft Business Central experience plus).

Comfort using multiple tools and project platforms: ERP, Monday.com, etc.

Comfortable utilizing A.I. programs to facilitate data analysis and comparison.

Detail-oriented, highly organized, and able to thrive in a fast-paced, relationship-driven environment.

Knowledge of international shipping, customs clearance, and alcohol regulations is highly desirable.

Passion for wine, spirits, or sake is a strong plus!