The Estate Ambassador represents Alma Rosa at the Ranch/Estate, delivering elevated appointment-based tasting and tours, converting guests into buyers, growing Club Membership in addition to cultivating long-term private client relationships.
The Estate Ambassador understands and engages in in-depth conversations with our clients about wine, their wine journey and delivers a luxury experience that sets us apart from others.

Responsibilities
*Deliver highly personalized, luxury estate tastings and tours with refined storytelling, heritage, sustainability and the story of the Sta. Rita terroir.
*Tailor experiences for members, VIP's trade and collectors ensuring every visit reflects Alma Rosa's luxury standards.
*Exceptional verbal communication, sophisticated demeanor to accurately convey the history and contributions of Richard Sanford, our estated farming and the Alma Rosa winemaking philosophy.
*Drive direct sales, AOV, and wine club enrollments.
*Client outreach, manage follow up correspondence and concierge level service to clients.
*Re-engagment contact with existing Alma Rosa clients.
*Train and mentor tasting room staff in luxury service etiquette, story telling and brand heritage.
*Represent Alma Rosa at off-site tastings and select events.
*Collaborate with the Hospitality & Sales Manager on sales strategy, KPI's and ways to continually improve the Alma Rosa experience.
*Accurately process POS/CRM transactions, shipments and memberships.
*Support setup and breakdown for estate special events.
*Assist with inventory handling, presentation and restocking,
*Collaboration with teammates.

Qualifications

*2+ years in luxury hospitality, tasting room/estate hosting, retail wine or private client sales (Sommelier or WSET/CMS a plus).
*Proven ability to manage and motivate a small team.
*Proven ability to close sales, club conversion and AOV growth.
*Exceptional communication and presentation skills.
*Strong understanding of winemaking, varietals and wine service.
*Proficient with POS/CRM (Commerce 7 or similar preferred).
*Organized with exceptional attention to detail.
*Ability to lift/move 40 lbs and stand on your feet comfortably for extended periods of time.
*Available to work full time, weekends, holidays, events and evenings when needed.
*Current Responsible Alcohol Service certification and knowledge of ABC compliance (or ability to obtain immediately).
*Benefits include standard Health Care, 401(k) and Paid Vacation.

Join us as an Alma Rosa Winery Estate Ambassador where your enthusiasm and knowledge creates memorable experiences!
Bring your energy, creativity, and dedication to promote our wines while building meaningful connections that leave lasting impressions.
This is more than a job - it's an opportunity to be part of a vibrant community celebrating wine, culture, and exceptional customer engagement.


All applications will go through Pacific HR Solutions located in Los Olivos, California.