Job Description:
Alexana Estate, located in the Dundee Hills, is a world-class winegrowing estate driven by excellence and a commitment to creating captivating experiences. Founded by Dr. Madaiah Revana, Alexana is part of the international luxury wine group, Revana Vineyards, which includes estates in Willamette Valley, Napa Valley, and Argentina. We seek a passionate leader who embodies our core values of innovation, relationship-building, and supportive accountability, ensuring every guest interaction reflects our extraordinary quality.

Job Title: Hospitality Support
Location: Newberg, Oregon
Reports to: Hospitality Manager

Key Responsibilities:
This key position is responsible for providing support to the Hospitality Team.

Tasting Room Operations:
•  Open and close the tasting room following SOPs and checklists, ensuring a clean and on-brand space.
•  Clean, polish and organize wine glasses, plates and other service items. Assist with dishes and general cleanliness of the tasting room.
•  Support the team with stocking supplies and wine and maintaining clean, well-prepared guest facing areas.
•  Assist with greeting, checking in and seating guests.
•  Assist with events as needed providing back of the house support for bussing, dishes, setting up and cleaning spaces for large parties and events.

Culinary Support:
•  Assist with delivering food to guests
•  Assist chef/sous chef as needed with clean-up and prep of food items

Guest Experience Support:
•  Assist with bussing and resetting tables, ensuring a tidy and welcoming environment throughout service.
•  Support the team in guest interactions with a positive and professional attitude.
•  Answer phones and assist with booking reservations as needed.
•  Provide culinary information to guests as needed, describing food offerings and answering any questions about ingredients or preparation.

Other Duties as Assigned:
Deliver exceptional guest experiences, support culinary/event offerings, and uphold operational excellence.

Core Values:
•  Driven by Excellence: Undertake all responsibilities with the intent of excellence in hospitality, client communication, and overall management.
•  Transcend the Status Quo: Actively pursue innovative methods to enhance client experiences and operational efficiency.
•  Engage and Inspire: Build high-trust relationships with clients and colleagues, fostering a collaborative and inspiring environment.
•  Commitment to Relationships: Develop and maintain meaningful connections with clients, team members, and partners, ensuring shared success.
•  Supportive Accountability: Encourage accountability through proactive problem-solving and a positive work culture.
•  Healthy Land and Water: Advocate for sustainability and stewardship, aligning with our mission of environmental preservation.

Schedule:
Must have availability to work weekends and evenings on occasion. Typical schedule will likely include Fridays, Saturdays & Sundays.

Compensation:
Starting at $18-20 per hour plus a portion of a tip share pool.

We are actively hiring for this position and appreciate your patience. We attempt to respond within 72 hours for an initial interview if selected to move forward. The interview structure will be sent in the email after you apply.