SUMMARY/OBJECTIVE:

Brasswood Estate is looking for an Estate Concierge to join our team. The ideal candidate is a positive self-starter with strong leadership attributes who is flexible and loves working in a team environment. Hospitality experience and attention to detail are a must. More importantly, someone who knows how to go above and beyond to give our guests an excellent experience and show them all that our property has to offer.

ESSENTIAL FUNCTIONS:

•  Provide excellent and professional customer service in-person, via email, and on the phone, with an emphasis on creating customer loyalty and retention, representing the entire property.

•  Book experiences for the tasting room via phone, RESY, TOCK, and email, gathering the necessary information in a professional and friendly manner, and coordinate tasting room calendar with events and restaurant teams. Book restaurant reservations as needed for guests.

•  Welcome our guests onto the property and assist them with navigating the numerous tasting, dining, and shopping options.

•  Conduct wine tastings and tours when needed. Support tasting room team by assisting with set-up needs and supplying printed collateral for tastings and perform daily tasting room duties: wipe down tables, bus and wash glasses, put out/bring in cushions, restock wine, keep property in top condition, etc.

•  Process sales and shipping orders. Commerce 7, TOCK, & RESY experience is a must.

•  Build long-lasting relationships with the Napa Valley community and wine industry, acting as a Brasswood Ambassador, developing and maintaining referrals with wineries, hotels, drivers, & concierges.

•  Collaborate with all departments in a professional and effective manner to provide an excellent guest experience.

•  Other duties, as assigned.

POSITION REQUIREMENTS:

•  Two years of previous wine, hospitality or restaurant hostess experience. Reservations knowledge preferred.
•  Possess excellent communication & organizational skills.
•  Be 21 years of age or over.
•  Must work weekends and holidays and be available evenings, if needed.
•  Be energetic, accountable, and team-oriented.
•  Maintain appropriate dress and personal hygiene standards.
•  Able to multi-task in a fast-paced environment with a positive attitude.

PHYSICAL DEMANDS:

The employee frequently is required to sit, stand, and walk for long periods. This position requires the ability to occasionally lift wine cases up to 50 pounds.

EEOC & DFEH STATEMENT:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age, sex, gender, sexual orientation, gender identity, gender expression, marital status, genetic information, disability status, protected military or veteran status or any other characteristic protected by law.