Brand Ambassador & Customer Relations Manager (Remote, Part-Time)

Established premium wine brands based in Sonoma County are seeking a Brand Ambassador & Customer Relations Manager to help strengthen customer relationships, expand brand awareness, and support direct-to-consumer sales.

This is a flexible, part-time remote position for an individual who is passionate about wine, hospitality, customer engagement, and storytelling. The successful candidate will serve as a public-facing representative of the brands and work closely with ownership to communicate the history, values, and unique character of the wines and vineyard.

Responsibilities

•  Serve as a visible and trusted representative of the brands
•  Manage and grow social media presence across key platforms
•  Create engaging content, including posts, newsletters, and customer communications
•  Develop and execute email marketing campaigns
•  Maintain and organize customer and prospect databases
•  Re-engage former customers and wine club members
•  Respond to customer inquiries and build long-term relationships
•  Assist with customer acquisition initiatives
•  Coordinate virtual and in-person events, tastings, and special releases
•  Identify opportunities to increase direct-to-consumer sales
•  Work closely with ownership to communicate the vineyard's story and heritage

Qualifications

•  Experience in wine, hospitality, luxury brands, customer relations, or direct-to-consumer marketing
•  Excellent written and verbal communication skills
•  Comfortable representing premium brands publicly and on camera
•  Strong organizational and follow-up skills
•  Experience with email marketing and CRM platforms is preferred
•  Self-motivated, professional, and able to work independently
•  Passion for wine and customer service

Position Details

•  Remote position
•  Approximately 10–20 hours per week
•  Flexible schedule
•  Candidate may be located anywhere in the United States
•  Occasional travel may be requested for winery visits, tastings, and special events

Compensation

Competitive compensation based on experience. Performance incentives may be available based on customer engagement and sales growth.

To Apply

Please submit:
•  Resume or LinkedIn profile
•  Brief summary of relevant experience
•  Description of any wine, hospitality, luxury brand, customer relations, or direct-to-consumer sales experience
•  A short note explaining why this opportunity interests you

We are seeking a personable, professional individual who enjoys building authentic relationships and helping premium wine brands grow through meaningful customer engagement.