Operations Manager

Position Summary

Formando Vineyards is seeking a hospitality-driven Operations Manager to oversee daily winery operations, guest experience, staffing, and service execution. This role is responsible for ensuring smooth day-to-day operations across the tasting room, events, food service, and guest hospitality while helping build a strong team culture and operational systems from the ground up.

The ideal candidate is highly organized, solutions-oriented, calm under pressure, and passionate about creating memorable guest experiences in a luxury yet approachable winery environment.

Reports To
Owners

Key Responsibilities

Oversee all daily tasting room operations, food operations and guest service standards.
Ensure exceptional guest experiences and handle guest concerns professionally and efficiently.
Create and maintain a culture of hospitality, teamwork, accountability, and service excellence.
Recruit, hire, train, coach, and manage front-of-house staff.
Develop staff schedules, oversee labor management, and maintain operational consistency.
Foster team morale, engagement, and professional development.
Develop, implement, and maintain operational systems, standard operating procedures (SOPs), and workflows.
Coordinate inventory management for wine, merchandise, food service items, and operational supplies.
Monitor sales trends, guest feedback, and operational performance to improve profitability and efficiency.
Assist ownership with budgeting, forecasting, and operational planning.
Plan and execute winery events, wine club pickups, private events, and special guest experiences.
Ensure cleanliness, organization, presentation, and hospitality standards are maintained throughout the property.
Maintain compliance with all applicable TABC regulations, food safety requirements, and company policies.
Maintain a safe, professional, and welcoming work environment for guests and staff.
Oversee facility operations, including maintenance scheduling, repairs, vendor management, and preventative maintenance programs.
Conduct routine facility inspections and maintain maintenance checklists to ensure operational readiness.
Collaborate with ownership and leadership to support winery growth, operational improvements, and long-term business objectives.
Qualifications

3+ years of hospitality, winery, restaurant, or tasting room management experience preferred.
Strong leadership and team management skills.
Experience with POS systems and reservation platforms.
Excellent communication and organizational abilities.
Ability to multitask in a fast-paced hospitality environment.
Wine knowledge preferred but not required.
Ability to work weekends, holidays, and events.
Preferred Traits

Hospitality-first mindset
Strong problem-solving skills
Calm under pressure
Self-starter mentality
Attention to detail
Positive leadership style
Passion for wine, food, and guest experiences
Compensation & Benefits

5% annual bonus opportunity
Monthly revenue-based bonus program beginning in Year 2
$500-$1,000 annual education budget
Wine allocation
Employee meals
2 complimentary experiences per month for family/friends
Accrued - 120 hours of Paid Time Off annually
Opportunity for career advancement within a growing winery brand
Direct involvement in building a destination winery from the ground up

About Formando Winery

Formando Winery is a Texas Hill Country winery focused on creating elevated yet approachable wine and hospitality experiences. Rooted in thoughtful design, warm hospitality, and community connection, Formando blends winery culture with restaurant-style service to create memorable guest experiences for locals and visitors alike.