B Cellars Vineyards & Winery | bcellars.com

B Cellars Vineyards & Winery has distinguished itself as a pioneer in food-and-wine pairing and is redefining the Napa Valley experience. Our family-owned winery offers an exceptional collection of highly-rated, world-class wines available exclusively at our estate. Complementing our wines are a state-of-the-art culinary program, an accessible winemaking facility, and expansive wine caves, all presented in a welcoming, comfortable setting.

At B Cellars, we are committed to continuous improvement, exceptional hospitality, and delivering one of the best guest experiences in Napa Valley. We believe exceptional hospitality is built by a strong team that takes pride in its work. We value professionalism, collaboration, accountability, and continued growth, and we are committed to creating an environment where motivated hospitality professionals can develop their skills, contribute meaningfully, and grow within the organization.


Position Overview
The Hospitality Floor Manager role is responsible for leading daily service operations while ensuring seamless guest arrival, check-in, and floor flow.
This is a hands-on, guest-facing leadership role that oversees the pace, communication, and execution of the Hospitality House during service. You will lead the team in real time, manage guest flow, and ensure each experience feels intentional, elevated, and organized from start to finish.

Why This Role Matters
At B Cellars, the guest experience begins the moment someone arrives. This role ensures service runs smoothly, guests feel welcomed and cared for, and the team operates with consistency and purpose.

Success in this position requires strong leadership, attention to detail, clear communication, the ability to provide real-time feedback, consistent adherence to standards, direct and professional issue resolution, and the ability to manage guest flow and floor operations.

Core Responsibilities

Lead & Manage Hospitality Service
* Manage the Hospitality House from open to close with structure, consistency, and attention to detail
* Lead and direct the hospitality team in real time
* Maintain service standards without exception
* Address issues immediately and own the outcome of each shift
* Ensure shifts are completed, reset, and prepared for the following day
* Operate independently and confidently during service
* Maintain a working knowledge of B Cellars wines, memberships, and guest offerings in order to confidently support guest experiences and purchasing decisions when needed

Manage Guest Arrival & Check-In Flow
* Greet guests promptly and professionally upon arrival
* Confirm reservations efficiently and maintain organized guest intake
* Control the flow of incoming guests during high-volume moments
* Coordinate timing and communication with the team to support seamless transitions into service
* Maintain composure and hospitality under pressure
* Step in to support the floor while maintaining awareness of guest arrivals and overall flow

Maintain an Elevated Guest Experience
* Ensure every guest interaction reflects the standards of B Cellars
* Anticipate guest and operational needs before they become issues
* Create a welcoming, organized, and intentional environment throughout service
* Confidently support guest interactions throughout service, including assisting with table transitions and maintaining an engaging, hospitality-driven experience
* Support a culture of accountability, professionalism, and teamwork

Growth Opportunity
This role is ideal for someone who wants to grow within hospitality leadership. We are looking for someone motivated to take ownership, develop professionally, and assume greater responsibilities over time.

At B Cellars, strong performance and initiative are recognized. This is an opportunity to be part of a team that values professionalism, collaboration, and growth while delivering an elevated hospitality experience.

The Ideal Candidate
You are organized, calm under pressure, and naturally attentive to detail. You communicate clearly, lead confidently, and take pride in creating a polished guest experience.

You thrive in fast-paced environments, anticipate needs before problems arise, and understand that exceptional hospitality comes from consistency, awareness, and follow-through.

Requirements
* Must be 21 years of age or older
* Minimum: High School diploma (College preferred but not required)
* Prior hospitality or guest service experience required
* 3+ years of experience leading a team in a hospitality or service environment preferred
* Proven ability to manage service flow and operate independently during shifts
* Strong communication, organizational, and leadership skills
* Ability to manage multiple groups and priorities simultaneously
* Comfortable working in a fast-paced, guest-facing environment
* Availability during weekends, holidays, and some evenings is required
* Availability for full open-to-close shifts as needed
* Knowledge of Commerce7 and G-Suite/Microsoft Office preferred
* Ability to work independently and as part of a team
* Ability to sit, stand, kneel, crouch, bend, climb, and walk for extended periods
* Ability to work under variable temperature and noise conditions
* Ability to lift 40–50 lbs repeatedly
* Reliable transportation required

Benefits include:
* Medical, Dental, and Vision Insurance
* IRA Matching
* PTO/Sick Leave
* Long-Term Disability Insurance

Application Instructions
Submit a cover letter and resume via email.
No walk-in applications.