Full-Time Hospitality Associate
Job Description
Robert Young Estate Winery is a luxury, family-owned estate in Alexander Valley, located just 10 minutes from Healdsburg, California (www.RYEW.com). We are seeking a full-time Hospitality Associate to provide exceptional guest experiences, host engaging wine tastings, and educate visitors on our wines and deeply rooted family history, all while delivering a standard of unreasonable hospitality.
This is a full-time, hourly position with benefits, working Wednesday through Sunday from 9:30am to 5:30pm, reporting to the Hospitality Tasting Room Manager and the Sales & Marketing Manager.
The ideal candidate will have strong communication and people skills, take great pride in customer service, possess a solid foundation in wine knowledge and luxury hospitality.

Essential Duties and Responsibilities:
•  Provide memorable experiences for our guests with approachable wine/vineyard education, personable retelling of the family history, and gracious hospitality.
•  Comfortable in selling and closing sales; we offer a strong commission structure!
•  Able to use POS systems to process orders and review reservations.
•  Understanding of what is needed to provide exceptional, luxury customer service.
•  Engage the customer and evaluate their needs and expectations; each guest is different.
•  Provide suggestions for our out-of-town Members to complete their visit at local hotels, restaurants, and wineries.
•  Ensure tasting room is organized, clean, and well presented for guests.
•  Fulfill orders for pickups and shipping orders.
•  Assist the General Manager, Sales & Marketing Manager, Hospitality Tasting Room Manager, Events Manager, and Wine Club Manager with duties as required in downtime.
•  Promote teamwork and a fun working environment!
•  Assist with Events as needed
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Preferred Experience & Qualifications
•  Must be 21 years of age or older.
•  Previous hospitality experience in wine, restaurant, or hotel environments.
•  Tasting room experience with a proven record in wine sales and membership acquisition.
•  Exceptional customer service and strong verbal, written, email, and phone communication skills.
•  Strong organizational skills, attention to detail, and accurate record-keeping abilities.
•  Comfortable with standard computer applications, including Excel, Word, WineDirect and/or Commerce 7, ShipCompliant, RedChirp, and Tock (training provided).
•  Available to work weekends and holidays with schedule flexibility.
•  Professional appearance and demeanor with a commitment to high standards.
•  Able to stand and/or walk for extended periods.
•  Able to lift and carry up to 50 lbs.
Compensation
•  Base pay: $21-23/hr, doesn't include tips, sales commission, and wine club signup bonuses.
•  Expected average annually hourly: $30-42/hr, depending on sales experience.