Avennia Estate on Red Mountain is more than a tasting room. It is a place where thoughtful wines, stunning vineyards, and genuine human connection come together. We believe hospitality is about presence, curiosity, and care, creating experiences that feel personal rather than scripted. We are seeking an Assistant Tasting Room Manager who wants to help lead a warm, professional team and build lasting relationships with guests who feel truly welcomed the moment they arrive.

This role will report to the Estate Manager and together will work as a team to manage all TR operations, drive marketing efforts to increase traffic, and encourage club sign-ups through a superior and personalized guest experience. The Tasting Room Lead position will typically consist of 4 shifts pre week including weekends.

In addition to those of a TR associate, additional duties and responsibilities include:
•  Provide leadership to associate staff to foster a productive, efficient, and positive work environment. Model the behavior expected from staff.
•  Execute opening and closing procedures on days worked.
- Opening - verify all supplies and wines are available prior to open.
- Check appointments, voicemail and any notes for the day.
- Closing – Sample out wines, final reports, secure premises
•  During open hours
- Process and monitor daily orders and oversee all point of sale (POS) data. Capture and document all pertinent customer data in the customer record.
- For club members - verify credit cards, track club requests, keep customer notes that can assist in later outreach and marketing.
- Follow food safety guidelines and maintain a clean environment.
- Ensure Avennia policies are understood and followed by all staff.
- Make decisions when issues arise and handle issues in a respectful, consistent manner.
•  Collaborate with DTC managers to improve operations, training, and customer service with the goal of improving AOV in sales, club conversion and retention rates, and customer data capture.

Added responsibilities to execute independently will include:
•  Facilitate Vineyard Tour and Tasting experience
- Following completion of the vineyard tour training course, lead reserved estate vineyard tours.
•  Manage all tasting room inventory movement, including standard inventory, club pickups, and pre-purchased quantities.
- Update inventory monthly in Dropbox. Monitor low inventory SKUs and past due pick-ups, and report to team.
- Communicate all stocking needs to Estate Manager for inventory transfers from Woodinville
•  Ongoing training for existing staff when needed.
•  Convey to the Estate Manager important information, feedback, sales details, and exceptions made.
•  Weekly deep-clean bathroom, sweep/mop floors. Dust wine bottles and wash doors and windows as needed.
•  Additional responsibilities as needed, i.e., private tastings, offsite events, call campaigns, etc.

Compensation
•  $19 - $20/hr DOE
•  Shared tips with other part-time staff
•  Club sign-up incentive bonuses
•  25% employee discount on wine bottles