T. Edward Wines and Spirits is driven by a simple yet powerful idea: to bring authentic, sustainably crafted wines and spirits from family-owned businesses around the world to your table. We’re not just importing; we’re fostering a community of quality and integrity, reshaping the industry through innovative and purpose-driven practices.

We are seeking an experienced Customer Service Representative to join our team in our Greenwich Village, NYC office. The ideal candidate will provide exceptional customer service and support to our clients.

Regular Work Hours are Monday - Friday: 9:00am - 5:00pm.


Key Responsibilities:
- Process orders and respond to customer queries via phone and email.
- Assist with accurate inventory management.
- Work closely with our warehouse to alleviate any issues that may have occurred and
- Initiate pick-ups and deliveries for excellent customer service.
- Complete tasks in a timely manner while adhering to a daily deadline for order processing.
- Provide information, quotes, credit terms, and other specifications to clients.
- Prepare and submit orders.
- Collaborate with sales staff and other departments to confirm orders are processed with accuracy and efficiency.
- Prepare and report results and status of accounts to managers as needed.
- Perform other duties as assigned.

Qualifications:
- Minimum of 21 years of age.
- At least 2 years of customer service experience.
- Associates degree or higher.
- Experience/ interest in wine and spirits industry a plus.
- Proficient with Microsoft Office Suite, Google Drive and/or related software.
- Must have in-office work experience.

Skills and Abilities:
- Excellent verbal, written, and interpersonal communication skills.
- Multitasking with different applications simultaneously.
- Excellent typing skills required.
- Attention to detail and high personal standards of performance.
- Effective self-management skills, including time management.
- Proven ability to build and maintain relationships with clients and co-workers, both in office and virtually
- Organized with attention to detail.

Benefits: Health, Dental, Vision, 401(K) match, PTO, FSA, hybrid work setting after successful completion of probation period.