Hospitality Manager, Far Niente Wine Estates

Founded in Oakville, California in 1885 and restored in 1979, Far Niente is consistently recognized as a benchmark producer of Napa Valley Chardonnay and Oakville Estate Cabernet Sauvignon.

Join our Company which is rich in history and stature.

Our team is expanding to support our growing portfolio. The Hospitality Manager is responsible for ensuring our guests receive the highest level of hospitality while working in support of operational and sales goals.

Market driven compensation, potential for discretionary bonus, benefits and supportive time off program.

You will be successful in this role while performing these essential responsibilities:
•  Oversee day-to-day hospitality operations in accordance with our operating protocols.
•  Manage the guest experience and the flow of all tours and the tasting room atmosphere ensures scheduling for staff is done to provide attentive guest service.
•  Handle customer concerns in a positive, expedient manner.
•  Meet and greet VIP customers to ensure they have had a positive experience.
•  Responsible for the POS System including training, reporting and trouble shooting.
•  Develop educational opportunities for staff to ensure wine & industry knowledge is current and appropriate.
•  Ensure the Visitor Center facility is in pristine condition and well maintained.
•  Coordinate the entry of new products and orders into POS, and ensure orders are compliant with state regulations.
•  Communicates guest, operational, staff and facility-related issues to the Estate Director, timely.
•  Proactively identifies opportunities/challenges and suggests methods to improve hospitality standards removing barriers to ensure goals and targets are met.

Our organizational culture is built upon a strong foundation of shared commitments:

•  Demonstrates ownership of job responsibilities through focus, determination, and attention to detail. Works to elevate the performance of their team.
•  Works as a member of a highly functioning team. Maintains professional and respectful dialogue with peers to collaboratively identify positive outcome. Communicates regularly and provides support and mentorship.
•  Displays trust in their actions, having the confidence to know that we are all working for the benefit of each other.
•  Creates an environment where their team is encouraged to bring forward ideas for improvement and ways to increase efficiency. Is personally open to new ideas and positive change.
•  Strives to elevate their performance and that of their team. Is nimble to the changing needs and priorities of the organization.
•  Represents the organization professionally through effective communication and follow-through. Serves as a role model for their peers and colleagues, values difference and strives for understanding.
•  Shows care and responsibility for the resources that have been provided to them and aids in our efforts for social responsibility and being environmentally conscious.
•  Demonstrates integrity, honesty, and fairness in their interactions, working towards achieving personal achievement rather than public attention.
•  Assists their team in achieving the best outcomes. Demonstrates pride and provides relevant expectations and accountability.
You will be qualified for this role if you meet these requirements:

•  5 years previous experience in winery, hospitality and/or luxury sales, management, or operational experience.
•  Bachelor’s degree in hospitality, Business, Public Relations, Marketing or similar.
•  Ability to lead and inspire a team.
•  Microsoft office / POS systems.
•  Strong verbal and written communication skills.
•  CA DL Clean DMV Record.
•  Serv Safe.
•  Full body mobility.
•  Ability to ascend and descend stairs.
•  Ability to lift to 45 lbs.

About Far Niente Wine Estates
Far Niente Wine Estates represents a legacy of excellence and stewardship that spans over 135 years, uniting the wines and vineyards under a single vision of artistry, integrity, and community. Founded in 1885 by John Benson with the construction of the iconic Far Niente stone winery in the heart of Napa Valley, the estate has expanded over the years, preserving its heritage while advancing the craft of winemaking through the vision and dedication of the dreamers and doers who have shaped the luxury wine industry.
In 1979, the Nickel family revitalized Far Niente, restoring its original grandeur and elevating it to an internationally renowned winery celebrated for Chardonnay and Cabernet Sauvignon in the heart of Oakville, California. Today, as stewards of more than 400 acres of premier Napa and Russian River Valley vineyards, Far Niente Wine Estates’ commitment to quality and sustainability has guided its careful expansion, bringing together a collection of world-class wineries that reflect the diversity of Napa Valley and the Russian River Valley terroirs. The portfolio includes single vineyard, single varietal pioneer Nickel & Nickel; Bella Union, dedicated to showcasing diverse expressions of Rutherford Cabernet Sauvignon-based blends; Post & Beam, centered on time-honored techniques used to craft its contemporary style; EnRoute, devoted to world-class Pinot Noir from the Russian River Valley; and Dolce, America’s leading late-harvest wine.

We are an Equal Opportunity Employer that is committed to inclusion. We work to create an environment of fair opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.