Work Location Manteca, CA

Position Purpose

Under minimal supervision, this position acts as a liaison between the cased good operations group, customer service representatives, other internal departments and outside transportation representatives to ensure customer satisfaction and to resolve any resulting issues. Generates daily warehouse documentation to support, picking, shipping, inventory, receiving and logistics activities for the distribution center. Works with management and compliance department to ensure company policies are followed in accordance to all state, federal and international regulations.

Essential Duties

•  Schedules inbound, outbound, and export transactions of finished goods and any miscellaneous materials
•  Works with Compliance, Customer Service, internal and external customers and carriers to ensure all required documentation is processed accurately
•  Generates reports for case goods operations
•  Creates transfers of cased goods between facilities in accordance with guidelines
•  Completes transaction of stock movement activities and performs inventory audits/reconciliation if needed
•  Cycle counts, investigates and resolves inventory issues with Distribution Manager, Supervisors and Compliance
•  Processes sales orders, tasting room orders, POS, QC, winemaker and some off-site warehouse requests and expedites as necessary
•  Provides customer service and builds rapport by investigating issues with various departments and provides resolution
•  Expedites orders to ensure on-time delivery; prioritizes customer orders
•  Gives recommendations that can improve the overall effectiveness and efficiency
•  Actively seeks to provide leveled scheduling to promote best flow for distribution operations
•  Follows company policies and participates in all aspects of safety.
•  Verifies finished case goods orders staged for delivery are complete and accurate utilizing SAP
•  Assists with project implementation and special duties as assigned
•  Participates in year-end cycle counts
•  Participates in Lean initiatives

*Other duties may be assigned

Non-Essential Duties

•  Participates in maintaining an organized and safe work environment
•  Practices safety conscious behaviors in all aspects or the process or procedures
•  Identifies process improvements

*Other duties may be assigned

Minimum Requirements

Education and Experience

•  High school diploma or equivalent
•  3+ years in direct or related experience

Knowledge, Skills, and Abilities

•  Requires excellent communication, analytical, negotiation and organizational skills
•  Experience involving customer contact, problem resolution and related product knowledge
•  Must be able to plan, communicate and organize multiple priorities

Working Conditions

•  Office environment
•  Drives automotive equipment

Work Standards

•  Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
•  Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
•  Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
•  Follows all Company policies and procedures

Additional Comments

Management retains the discretion to add to or change the duties of the position at any time.

California Pay Transparency Disclaimer: This is a Non-Exempt position. The pay range for this position is $20.69 to $32.34. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.

Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.

NOTICE TO THIRD PARTY AGENCIES
Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Delicato Family Wines is an Equal Opportunity Employer.