An established, ultra-premium Napa Valley winery is seeking a Hospitality Manager to lead and elevate its private, appointment-only guest experience program.

This highly regarded estate produces limited-production Cabernet Sauvignon from Napa Valley’s most iconic vineyard sites, including Beckstoffer-designated vineyards, and has earned multiple placements in Wine Spectator’s Top 100 Wines along with 100-point critical acclaim.

Part of an internationally recognized luxury wine portfolio, the estate is known for its highly personalized hospitality model, collector-driven clientele, and uncompromising standards across wine, service, and experience.

Position Summary
This is a hands-on leadership role responsible for managing daily hospitality operations while driving sales performance, membership growth, and client engagement through elevated, relationship-driven experiences.

The Hospitality Manager will serve as a key cultural and operational leader, working cross-functionally with executive leadership, membership, events, and sales teams to execute a best-in-class hospitality program.

Key Responsibilities

Hospitality Program Leadership
•  Develop and execute a world-class hospitality program that drives sales, traffic, and retention
•  Lead daily tasting room operations and guest experiences in a private, appointment-only environment
•  Uphold and refine SOPs for all hospitality and service procedures
•  Partner with leadership to continuously elevate positioning as a top-tier Napa Valley destination
•  Lead daily pre-shift meetings to align team on guest expectations and service execution
•  Collaborate across departments to manage reservations, guest flow, and staffing alignment
•  Develop and implement structured client follow-up and outbound sales programs

Tasting Room Operations & Guest Experience
•  Oversee all daily operations including opening/closing procedures, reservations, and service execution
•  Personally host VIP guests and cultivate high-value relationships
•  Ensure seamless, personalized experiences that drive membership conversion and sales growth
•  Maintain tasting menus, collateral, and all guest-facing materials
•  Monitor and respond to guest communications across multiple channels (email, phone, CRM platforms)
•  Collaborate with culinary and events teams to execute elevated food & wine experiences
(Expanded from proven operational frameworks across estate programs and )

Membership & Client Development
•  Serve as a key point of contact for top-tier members and VIP clients
•  Drive membership acquisition, retention, and engagement strategies
•  Oversee guest research, profiling, and pre-/post-visit outreach
•  Support concierge-level service and personalized communication
•  Represent the estate at select offsite events and client activations

Sales & Financial Performance
•  Contribute to overall team revenue goals, with meaningful individual impact
•  Drive performance across:
o Club conversion
o Sales per guest
o Net revenue
o Data capture and CRM utilization
•  Develop and manage monthly sales goals, incentives, and team performance programs
•  Track KPIs and provide weekly/monthly reporting to leadership
•  Support budgeting, cost controls (labor, COGS), and profitability targets


Operations & Facilities
•  Oversee maintenance and presentation of all guest-facing spaces
•  Ensure hospitality spaces reflect a luxury, story-driven environment
•  Manage inventory, supplies, and operational readiness
•  Assist in the development of gifting, merchandise, and experiential enhancements

Leadership & Team Development
•  Lead, coach, and develop a high-performing hospitality team
•  Foster a culture of excellence, accountability, and collaboration
•  Conduct hiring, onboarding, scheduling, and performance management
•  Provide regular feedback, coaching, and annual performance reviews
•  Serve as an escalation point for guest and team issues with professionalism and care
•  Lead by example in both sales performance and hospitality execution

Outreach & Strategic Partnerships
•  Build relationships with luxury hotels, restaurants, concierges, and transportation partners
•  Develop referral networks and collaborative experiences
•  Support outbound sales campaigns and relationship-driven business development


Qualifications
•  5+ years in luxury hospitality, wine, or high-end client-facing environments
•  Proven success in driving sales and membership growth
•  Strong leadership and team development experience
•  Exceptional communication, organization, and attention to detail
•  Experience with CRM/POS systems (Commerce7 or similar preferred)
•  Ability to thrive in a fast-paced, detail-oriented, high-expectation environment
•  Must be 21+ years of age


Ideal Candidate Profile

You are:
•  A relationship-driven luxury hospitality leader who thrives in intimate, high-touch environments
•  A strong operator who can balance guest experience, team leadership, and financial performance
•  Passionate about wine, storytelling, and creating unforgettable experiences
•  Motivated by excellence and energized by building something exceptional

About the Estate
This is a rare opportunity to join a globally respected luxury wine group known for producing wines from Napa Valley’s most legendary vineyard sources and delivering highly personalized, private hospitality experiences.

The estate operates in an appointment-only model, allowing for genuine connection with a discerning, collector-level clientele and the ability to deliver world-class service without compromise