PART-TIME TASTING ROOM ASSOCIATE
Balletto Winery
Santa Rosa, CA
3-4 days/week, 15-25 hours/week
Must be available work weekends
$18-$21/hr., plus tips & commissions

The Part-Time Tasting Room Associate is responsible for the day-to-day operation of the tasting room and provides the front-line guest experience at Balletto Winery. This position is the champion of customer service in creating the perfect balance of education and good times.

•  Provide the first line of communication to the customer by greeting, directing, and answering questions regarding our wines, merchandise, history, and facility. Communicate in a knowledgeable, professional, and gracious manner that is consistent with the mission of Balletto Winery.
•  Serve samples of wine, along with sharing appropriate information concerning the wines to customers in both individual and group settings.
•  Must be available to work the weekend, Saturdays, and Sundays.
•  Promote the wine club and process sign-ups.
•  ID guests to ensure each is of legal age to consume alcohol and provide samples of wine within CA ABC laws
•  Ensure tasting room and inventory areas are clean, neat, and stocked at all times.
•  Perform facility housekeeping, including tasting room, restrooms, patios, and break areas.
•  Ensure that displays of wine products in the tasting room are attractive and maintained.
•  Promote the sale of wine products sold in the tasting room, and pursue sales opportunities presented by contact with guests.
•  Responsible for abiding by the tasting room Policies and procedures to ensure compliance including register transactions and transfers.
•  Utilize cash register and POS system to transact sales and maintain tasting room inventory.
•  Reconcile daily sales and post transactions.
•  Maintain physical inventory of merchandise items in the tasting room and all front-of-house supplies.
•  Maintain, evaluate, and provide periodic reports on the guest comments.
•  Perform opening and closing checklists.
•  Attend scheduled training classes and seminars.

Qualifications:
•  Computer skills with various software packages including Microsoft Word, Excel, Outlook, and point-of-sale applications preferred.
•  Must have strong verbal and written skills with the ability to speak in front of people.
•  Ability to transact, compute monetary figures, and manage cash and credit card transactions.
•  Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
•  Interpersonal awareness, relationship management, and influencing skills.
•  Must be proactive and have strong organizational skills including exceptional attention to detail and follow-through.
•  Database management and high-level guest service skills.
•  Wine knowledge and appreciation are necessary for this position
•  Willing to work, holidays and weekends as required and extended hours to complete the job.
•  Previous customer service and retail experience preferred.
•  Ability to stand for extended periods.
•  The employee must be able to lift and/or move up to 40 pounds.

Education and/or Experience:
•  Minimum of one (1) to three (3) years of related experience.
•  High School diploma or AA degree, or a combination of education and experience.