Trefethen Family Vineyards has a current opening for a customer-facing position on our enthusiastic hospitality team. We are a family-owned estate vineyard and winery in the Oak Knoll District of Napa Valley. For over 50 years, we have been crafting world-class wines with our own estate grown grapes. Our historic winery, originally built in 1886 and surrounded by our vineyards, is the centerpiece of our estate and the focal point for the many visitors we receive each year. 

Our Hospitality Stewards are key members of our estate hospitality team. This position is responsible for setup and breakdown of all guest experiences, maintaining a clean and presentable environment in all guest-facing areas, and keeping glassware and other supplies clean and ready for use. The Hospitality Steward helps with the opening and closing duties of the Historic Winery, Courtyard and Villa tasting venues, and also helps to prepare wine for walk-out purchases. This position is a key support role for our hospitality programs, events, and team which includes our Estate Concierges, Wine Educators, Winery Chef and Events Manager. 

Essential Functions:

Wash and polish glassware 

Maintain all other wine tasting and special events supplies 

Keep the “back of the house” area neat and orderly 

Routinely assess guest bathrooms and straighten as needed throughout the day 

Assist in the setup and breakdown of wine and food tasting experiences 

Assist in maintaining necessary supplies on the tasting floor, such as napkins, breadsticks, wine bags and carrier boxes 

Assist with maintaining proper inventory of wine in the wine racks in all areas of the Historic Winery and Villa buildings 

Assist in the packaging of wine for walk out sales 

Occasionally assist guests by carrying wine to their cars 

Occasionally assist guests by escorting them to/from their tasting experience 

Assist with food running and clearing of plates/glassware during Villa wine and food tasting experiences 

Support our Events Manager and team as needed during setup, execution, and breakdown of events 

Transport rentals and equipment to designated event venue 

Setup and breakdown of event tables and chairs 

Set tables with linen, flatware and glassware 

Occasionally serve food and wine during events 

Job Requirements:

Prior experience in customer service in the hospitality industry 

A positive attitude, a strong work ethic, and a sharp attention to detail 

Must be proactive in finding tasks that need to be done 

A passion for hospitality with a strong attention to detail 

Professional appearance and demeanor - business casual dress code  

Enjoy working in a positive team environment and supporting other employees as needed 

Ability to handle frequently changing priorities with enthusiasm and a calm demeanor 

Work schedule to include weekends and holidays  

Physical Requirements:

Must be able to lift up to 50 lbs.
Manual dexterity sufficient to reach/handle items and work with the fingers.
Specific vision abilities require close and distance vision.
Stand for long periods of time in indoor and outdoor spaces.
Occasionally bend, stoop, reach, kneel, crouch or climb stairs.

Job Type: Full-time, Non-Exempt 

Pay Transparency Disclosure: The pay scale offered for this position is $19.50-$21.00/hour. This salary range represents what we reasonably expect to pay for this position.  However, the actual pay rate will depend upon job-related factors such as overall qualifications, skills, experience, education, etc. The Company reserves the right to modify the range at any time.