ABOUT SILVER OAK: Silver Oak is more than a winery—it’s a testament to resilience, bold vision, and the relentless pursuit of excellence. As one of Napa Valley’s most iconic Cabernet Sauvignon producers, we have set the standard for approachable luxury, crafting wines that are as refined as they are unforgettable. Silver Oak continues to be a symbol of achievement and prestige, embraced by those who appreciate true craftsmanship.

For over five decades, we’ve believed that “our best bottle is yet to come.” This unwavering commitment to quality has driven us to seek out the finest vineyard sites in Napa and Alexander Valley, build LEED Platinum Certified wineries, and invest in our own cooperage in Missouri—ensuring every barrel is 100% American oak and precisely toasted to complement our signature winemaking style.

At Silver Oak, we don’t just make wine; we create experiences that elevate life’s defining moments.

We are looking for Tasting Room Associates for The Family of Silver Oak Tasting Rooms.
Deliver Luxury Hospitality in the Heart of Wine Country

Are you passionate about wine, hospitality, and creating unforgettable guest experiences? Do you thrive in a fast-paced, people-centered environment where every detail matters? Join The Family of Silver Oak as a Tasting Room Associate, where you’ll be part of a team that delivers warm, personalized service and celebrates the best of California wine country.

This is more than a retail job—it’s an opportunity to represent one of the region’s most celebrated wine families, connect guests to our story, and be a key part of a legacy built on craftsmanship, hospitality, and excellence.

SUMMARY: The Tasting Room Associate will provide a memorable guest experience and promote the sale of wine and merchandise. May also assist with hospitality special events. This position’s schedule will be Wednesday through Sunday.

KEY RESPONSIBILITIES:
•  Promptly greets all visitors to the winery and pours wines for tasting.
•  Delivers a transformational experience for each and every customer, internal and external.
•  Presents and positions Silver Oak, Timeless, and Twomey wines and merchandise to our customers.
•  Describes wines, winemaking techniques, and winery history of Silver Oak, Timeless, and Twomey; answers visitor’s questions about wines.
•  Provides general tourist information to customers.
•  Conducts guided tours as needed.
•  Operates POS, handles credit card sales, treats customers in a courteous manner.
•  Follows company schedule for special promotions and sales and release of wines.
•  Monitors merchandise displays and overall appearance and cleanliness of retail area, including stocking of wine and retail items as needed.
•  Performs daily and monthly inventory counts for wine and merchandise.
•  Capable of Opening and Closing duties related to the winery and tasting room.
•  May represent winery at outside functions as needed.
•  Assists other departments and employees as needed.
•  Performs other duties as assigned.

QUALIFYING SKILLS:
•  At least two years of retail or hospitality experience or equivalent combination of education and experience.
•  Knowledge of wines and wine production preferred.
•  Excellent customer service skills.
•  Excellent written and oral communication skills.
•  Excellent presentation skills.
•  Commitment to excellence and high standards.
•  Strong organizational, problem-solving and analytical skills.
•  Ability to manage priorities and workflow.
•  Ability to maintain a professional appearance and demeaner, according to company policy.
•  Computer literacy.
•  Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
•  Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
•  Ability to understand and follow written and verbal instructions.
•  Ability to work a Wednesday through Sunday schedule and work holidays.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
•  Stand and walk for long periods of time.
•  Coordinate multiple tasks simultaneously.
•  Calculate amounts and figures.
•  Understand and respond to a diverse population.
•  Perform some repetitive motion activities.
•  Lift up to 40 lbs.

WORK ENVIRONMENT:
•  Work is mainly performed in a winery/cellar. The individual is occasionally exposed to cellar temperatures that are cool and fumes or airborne particles relative to normal cellar processes.
•  Work is often performed outdoors (vineyard tours and patio tastings).
•  Busy and distractive open work atmosphere.

The above reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.