THE ROLE
Provide exceptional service for both clients and members of staff for all logistics-related activities to ensure the timely and cost-effective delivery of wine/liq. orders in compliance with all associated laws and regulations. Liaise with vendors to procure and coordinate logistics services to enable the movement of orders in a timely, and organized manner.
RESPONSIBILITIES
•  Arrange shipping and associated logistics requirements for all appropriate orders.
•  Work closely with the sales team to deliver an integrated, consistent, and exceptional client experience.
•  Respond to and resolve to successful conclusion shipping and logistics enquiries and issues.
•  Ensure accuracy on content, and destination of orders to minimize mistakes.
•  Monitor the progress of shipments, conferring with vendors to troubleshoot and rectify problems in a timely manner and ensuring that interested parties are apprised of the status of the shipment.
•  Ship in compliance with all applicable laws and regulations.
•  Determine where consolidation of property can occur and arrange consolidated shipments to maximize efficiency and minimize cost.
•  Maintain all required documentation associated with shipments in accordance with department procedures.
IDEAL EXPERIENCE & COMPETENCIES
•  College degree with at least 2-3 years of industry experience
•  Strong knowledge of logistics, including current packing methods, transportation methods and regulatory compliance
•  Action oriented with skills and aptitude to excel in a fast paced client-focused and deadline-driven environment
•  Proactive communicator and solution oriented
•  Good wine knowledge, understanding of wine labels, and ability to read wine labels correctly.
•  Comfortable speaking with clients and client facing teams.
•  Excellent client service skills; ability to remain calm in pressure situations
•  Ability to learn quickly and apply knowledge
•  Excellent communication and interpersonal skills; demonstrated ability to communicate with all organizational levels
•  Ability to work both independently and as a team member to complete the task at hand
•  Strong organizational skills to set priorities, multitask and meet deadlines
•  Ability to work overtime, weekends and holiday hours is required
•  Ability to lift 50lb cases on a regular basis is required.