Position Overview
Venue Concierge role supporting guest experience, event coordination, and administrative operations at a destination farm venue. The Administrative Event Coordinator is a steady point of connection for guests, supporting their experience from first inquiry through final details. This on-site, weekday role sits at the intersection of hospitality and organization—keeping communication clear, information accurate, and plans moving forward with intention. The core purpose of this role is to ensure our guests feel genuinely cared for. By maintaining strong records and thoughtful coordination behind the scenes, this role helps our team stay prepared and deliver exceptional experience, distinctly from The Kitchen.
What You’ll Do
Guide prospective guests through pricing, availability, and event formats
Maintain accurate client records, timelines, and communication across internal systems
Coordinate private events from first contact through menu development and event design
Respond to guest questions and support leadership with administrative projects
Coordinate internal handoffs to support smooth, well-prepared venue support
Guest Experience & Communication
Serve as a warm, professional point of contact for private event clients
Respond to phone and email inquiries, documenting interactions clearly and consistently
Support guest questions related to events, classes, retail, and gift certificates
Ensure client preferences and updates are clearly documented and shared
Represent The Kitchen with confidence, hospitality, and attention to detail
Operations, Records & Organization
Maintain clean, reliable records across Google Drive, CRM, and business systems
Follow established workflows to keep priorities moving accurately and on time
Provide leadership with up-to-date visibility on active projects and client interactions
Flag missing information, upcoming deadlines, and operational needs proactively
Support registration management, gift certificates, and light retail coordination
Event Sales & Client Outreach
Drive sales through client interactions, excellent storytelling and follow up
Support outreach campaigns and follow-up with prospective guests
Work with our social media coordinator to create and schedule social media posts
Key Competencies
A genuine enthusiasm for delivering outstanding guest experiences
Comfortable working in cloud-based systems to manage communication, documentation, spreadsheets, and CRM records; experience with Google Workspace preferred
Document creation using Canva, Adobe, or similar software experience preferred
Highly organized and detail-oriented with strong written and verbal communication skills
Manage daily priorities using schedules and timelines to support clear communication
Flag issues early and work with the team to find practical solutions
Operate with independence and initiative in a highly collaborative environment
Qualifications
Completion of a college degree strongly preferred
5+ years experience working in event-focused hospitality setting
3+ years in administrative role, training or coaching is preferred
Previous direct responsibility for maintaining organized documentation
Passion for food, wine and hospitality a must
Schedule, Compensation & Growth
On-site, Monday–Friday, 9:00 AM–4:00 PM (30-40 hours per week)
a full time position may be available by adding night/weekend shifts in hospitality
Hourly compensation based on experience
Quarterly bonus opportunities tied to records, event success and client experience
Benefits after 90 days include healthcare reimbursement, retirement plan with company match, paid time off, and employee discounts
Long-term role with opportunity for growth
To be considered please apply with:
Your resume, including 3 professional references
A brief cover letter sharing why this role at The Kitchen at Middleground Farms feels like a great fit for you
We’re seeking someone who feels aligned with our way of working, both personally and professionally, and who finds purpose in thoughtful hospitality, clear communication, and care for the details that make guests feel truly considered. We look forward to hearing from you!