JOB SUMMARY
The Guest Services Greeter is responsible for welcoming guests to the winery and ensuring that they are seated timely and receive attentive service. The Greeter’s primary focus is on ensuring the guests have a positive initial experience as soon as they enter the winery. The Greeter should also provide basic information about the winery and coordinate with tasting room staff to ensure smooth guest flow. This is a fully onsite position.

ESSENTIAL FUNCTIONS
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. To perform this job successfully, an individual must have regular and reliable attendance and be able to perform each essential function from the list below satisfactorily, with or without accommodation, and carry out all duties in a confidential manner at all times. Working overtime, when requested by your supervisor, is a condition of your employment.

•  Contributes to a positive and collegial atmosphere for the Guest Services department
•  Ensures daily checklists are completed and properly documented during the daily shift prior to departure
•  Communicates with Tasting Room staff in person and via a two-way radio
•  Welcomes all guests to the Estate upon arrival and greets the guests upon departure
•  Checks in guests for their tasting reservations
•  Walks guests to their table and introduces them to their Estate Host
•  Provides exceptional customer service
•  Ensures detailed notes for customer interactions are captured in systems (ex: Tock)
•  Works closely with other departments regarding customer service requirements

SUPERVISORY RESPONSIBILITIES: This position has no direct reports.

REQUIRED COMPETENCIES (Knowledge, Skills, Abilities)
The requirements listed below are representative of the knowledge, skills, and abilities required.

•  Exceptional Customer Service: Ability to consistently provide a warm, welcoming, and professional demeanor to all guests, anticipating their needs and contributing to a positive experience from arrival to departure
•  Clear Communication Skills: Ability to clearly understand and verbally respond to guest inquiries and instructions in English, ensuring effective information exchange and a welcoming interaction. This includes speaking distinctly and listening attentively
•  Interpersonal Savvy: Strong ability to interact courteously and effectively with a diverse range of guests, staff, and vendors, demonstrating patience, empathy, and respect in all interactions.
•  Strong Organizational Skills: Ability to effectively monitor and manage all winery seating areas, ensuring efficient guest flow and optimal seating arrangements
•  Problem-Solving & Resourcefulness: Capacity to quickly assess guest needs, answer questions accurately, provide helpful directions, and offer appropriate solutions or escalate issues when necessary to ensure guest satisfaction
•  Attention to Detail: Meticulous observational skills to maintain a pristine reception area, notice and address minor issues proactively, and ensure all guest-facing materials are organized and up-to-date
•  Professional Presence: Ability to maintain a polished and approachable appearance and a professional demeanor consistently, reflecting the high standards of the Estate
•  Adaptability & Poise: Capability to remain calm and effective in fast-paced or unexpected situations, adapting to changing guest volumes or unforeseen circumstances with grace and efficiency
•  Basic Technical Proficiency: Ability to accurately use essential technology, such as guest check-in systems, digital communication tools, or basic office software, for recording information or managing guest flow

MINIMUM QUALIFICATIONS
•  Prior experience in customer service, hospitality, or front desk/reception preferred
•  Excellent verbal communication and interpersonal skills
•  Friendly, professional demeanor with a customer-first attitude
•  Availability to work in split shifts as needed
•  18 years of age or older


Alpha Omega Winery is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.