JOB SUMMARY

Under the direction of the Hospitality & Guest Relations Manager, the Hospitality Coordinator supports the planning, execution, and operational readiness of winery events and hospitality programs across Benziger Family Winery and Imagery Estate Winery in Glen Ellen, California. The role focuses on event operations, guest experience logistics outside of the tasting room, administrative coordination, and property wide hospitality support, ensuring experiences are delivered with consistency and aligned with brand standards.

The Hospitality Coordinator oversees event setup and breakdown, supports opening and closing procedures for hospitality spaces, maintains presentation and organization standards, manages hospitality inventory, and supplies, and provides day-to-day guidance to a team of two Guest Services Representatives. The role works cross functionally to support events and peak periods and does not include regularly scheduled tasting room service.

ESSENTIAL FUNCTIONS

* Set tables, chairs, linens, glassware, wine etc. and other supplies in preparation for daily reservations/events per BEO provided by Events Team.
* Maintain cleanliness and operational readiness of hospitality spaces before/after events.
* Support Guest Services operations, including tour check-in, guest greeting at the Guest Services booth, reservation management, and guest communications; may assist tasting room operations on an occasional basis during peak demand or special events.
* Under the direction of the Guest Relations Manager, assist with scheduling part-time Guest Services staff, timecard and incentive approvals, and adherence to reservation and sales policies.
* Act as primary system lead for Commerce7 Reservations, supporting scheduling, event execution, and Guest Services workflows.
* Assist the Hospitality and Guest Relations Manager with event inquiry intake, monitoring the events inbox, and accurately entering and maintaining event and visitor details in Tripleseat and Commerce7.
* Provide day-to-day direction and coaching to hospitality support staff during events.
* Support the booking, scheduling, coordination, and execution of Trade, VIP, Corporate, and private social events under the direction of the Hospitality and Guest Relations Manager.
* Ensure event operations comply with winery safety, alcohol service, and local regulations.
* Prep, set-up and break down internal meetings, lunches, coffee service etc.

* Order, track, and organize hospitality supply inventory; receive and store deliveries; and assist with cross-winery bulk supply orders.
* This job description outlines the primary duties of the role and is not intended to be an exhaustive list. Duties and responsibilities may change as business needs evolve.

QUALIFICATIONS

* College degree preferred; 1-3 years of administrative, hospitality, or events experience.
* High school diploma or GED equivalent required.
* Ability to become ServSafe certified.
* Strong understanding of elevated guest service and hospitality standards.
* Highly detail oriented with strong organizational, time management, and multitasking skills.
* Proficiency with Microsoft Office and scheduling or reservations systems; experience with Commerce7 and/or Tripleseat a plus.
* Hospitality or service experience preferred; willingness to learn wine service for event support as needed.
* Self-motivated, dependable, and able to work both independently and collaboratively in a fast-paced environment.
* Comfortable performing light physical and cleaning tasks related to event and hospitality operations.
* Flexibility to work weekends, holidays, and special events as business needs required.

PHYSICAL DEMANDS

* Ability to safely lift and carry up to 50 pounds.
* Must possess a valid California driver's license and maintain current personal auto
* insurance: ability to drive between winery properties and event locations as required.
* Ability to stand for extended periods and perform repeated physical tasks, including bending, stooping, twisting, and lifting, in support of event setup and breakdown.
* Ability to move banquet tables, chairs, and cases of wine as part of event and hospitality operations.

COMPENSATION

* Hiring Pay Range Posted: $22.60 - $33.85.
* Actual compensation will be based on factors such as experience, skills, knowledge, and abilities, education, and other position-related factors.

At The Wine Group, we are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristic protected by law.

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NOTICE TO THIRD PARTY AGENCIES

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.


Required Education Level:

High School