We are a well-established, rapidly growing IT company, specializing in winery IT support, seeking a skilled and customer-focused Systems Administrator with excellent communication skills and drive to resolve tickets quickly. We offer a challenging and rewarding work environment, competitive compensation, benefits, and opportunities for professional growth and development.

Job Description:
As a Systems Administrator, you will be responsible for providing technical assistance and support to end users. You will be the first point of contact for all IT-related inquiries and will be responsible for working tickets until successfully resolved. Your duties will include, but not be limited to the following:

•  Responding promptly to tickets from varied communication methods and prioritizing as needed for a fast resolution.
•  Providing on-site and remote technical support for hardware, software, and apps.
•  Communicate efficiently and effectively to determine problems, gather information, and provide status updates.
•  Comfortable troubleshooting systems or applications that you may not have encountered before, being able to find information needed or work with vendor support to troubleshoot.
•  Installing and configuring hardware, software, apps, printers, and other peripherals.
•  Troubleshooting basic network issues.
•  Administration of Active Directory and Microsoft 365 accounts and permissions.
•  Experience with end-point management/RMM (Connectwise preferred).
•  Quickly identifying and escalating more complex problems to senior technicians and supervisors.
•  Perform routine preventative maintenance on software and security services.
•  Execute sensitive data backups and restore procedures (Datto/KaseyaOne/Rapid Recovery).
•  Maintaining accurate records of all IT-related activities, including problem resolution and follow-up actions taken.
•  Participate in IT projects and initiatives as assigned.
•  Excel at making workload requests and service processes visible and being accountable for work assignments.

Qualifications:
•  Minimum 5 years’ experience in a help desk or technical support role. With a focus on Active Directory, Microsoft Exchange and Microsoft 365, administering user and group accounts, permissions, and resources, including email, security and distribution groups.
•  Minimum 5 years’ experience with all Windows operating systems, client and server, that are currently supported by Microsoft as well as functional MacOS knowledge.
•  Excellent verbal and written communication skills.
•  Strong customer service skills.
•  Ability to work independently and in a team environment.
•  Ability to prioritize and manage multiple tasks and project simultaneously.

We offer very competitive pay and full benefits. If you are a highly motivated individual with a passion for IT and possess all of the above skills, we encourage you to apply for this exciting opportunity!