DUTIES AND RESPONSIBILITIES:

We are looking for an experienced, hospitality-focused professional to join our tasting room and events management team. The Assistant Hospitality Manager is responsible for achieving our sales goals, living and breathing our brand message while executing the business objectives of the tasting room and event departments. You will lead with strength, go above and beyond for our guests in a fast-paced environment, and share our passion for quality wine.



Operational Duties:

- Plans the week/day in advance ensuring all resources are in place for successful execution of each day to exceed goals.
- Conducts staff updates to communicate sales/service goals and individuals’ status, company news, and safety training topics and invites team ideas.
- Ensures that daily tasting room “opening” and “closing” procedures are attended to by staff. Assigns duties as needed. Reconciles daily sales and posts transactions.
- Conducts monthly inventory reconciliation of physical stock.
- Assists with ordering of supplies and wine inventory.
- Ensures that daily & periodic inspections of the cleanliness of the whole customer facing areas.
- Meets regularly with Senior Managers to communicate Tasting Room successes, challenges, and plans.
- Adheres to all daily/monthly operational policies and procedures as they relate to the tasting room business.



Supervisory Duties:

- Provides day-to-day guidance to ensure that staff operates according to standards for professional guest services and that the company policies and procedures are followed by all staff members.
- Continuously monitors activities to provide mentoring/coaching to the Tasting Room team to achieve business priorities: guest relationships, club membership acquisitions, visitor contact information, profit generation and brand affinity.
- Establishes an atmosphere of teamwork and positive employee relations. Actively works to promote and recognize performance. Provides training and direction to new staff.
Identifies behavior or performance problems and addresses to take immediate correction action, as needed.
- ?Confirms staff attendance as scheduled on calendar and assigns daily lunch schedules to ensure compliance with Wage & Hour laws. Records/documents absences or/and tardiness.
- Develop incentives, sales promotions monthly that help drive additional incremental sales and Wine Club Acquisitions.


Key Skills:

- Experience with financial management, including tracking budget to actual performance against key metrics.
- An organized planner and detail oriented multi-tasker that can coordinate labor related to multiple areas while maintaining required standards and creating an elevated guest experience.
- Has high volume and fast paced retail and/or restaurant management experience.
- Leads by example and is ready to support the team in any function.
- A stellar communicator with sound decision making skills who will tap into the team’s strengths to solve operational problems, build comradery and keep the team accountable.


Requirements:

- A self-motivated, outgoing, positive, energetic attitude and ability to work closely with various constituents and independently.
- Computer literacy that allows you to effectively use standard business programs
- One or more years’ experience managing others in the hospitality industry
- A desire to continually self-educate in all areas: wine knowledge and professional and personal skills.
- Flexibility with work hours, will require some nights and weekends
- Exceptional organizational, speaking, and analysis skills
- Ability to lift 40 pounds
- Excellent references