ABOUT REALM CELLARS
In 2012, Scott Becker set out to revive a nearly bankrupt brand with an audacious vision: to become one of the iconic wines of Napa Valley’s next generation. Realm 2.0 began as a virtual winery with no vineyards, and within a decade transformed into a collection of three winegrowing estates with 75 acres planted across Napa Valley — Realm Farella in Coombsville, Realm Moonracer in the Stags Leap District and Realm Houyi on Pritchard Hill. Today, the portfolio includes a dozen wines — each with its own story, all reflecting the diversity and greatness of Napa Valley.

Realm operates at the intersection of tradition and modernity, striking a dynamic balance between reverence for the land and an entrepreneurial spirit that fuels quality, innovation and stewardship. This “Silicon Valley meets Burgundy” ethos informs everything for Realm, from the vineyard to the cellar to the customer experience. Since 2012, Realm has earned recognition as one of Napa Valley’s most electrifying wine producers, garnering numerous 100-point reviews from leading critics and cultivating a global community of collectors. From startup roots to an established domaine, Realm represents one of the defining success stories of Napa Valley’s modern era. The best is yet to come!

SUMMARY
Based at Realm's Moonracer Estate, the Customer Relations Manager leads customer service functions across both DTC and Trade, ensuring every customer receives exceptional and timely support. This role is highly collaborative and works closely with teams across Sales & Marketing, Fulfillment, Finance, and Frog Works to streamline processes, share insights, and deliver a customer-forward experience across all channels.

The Customer Relations Manager oversees day-to-day customer service operations, manages all inbound and outbound communication across phone, SMS, and email, and supports touchpoints related to releases, private offerings, events, retention, and gifting. This role is responsible for executing proactive outreach, with a strong focus on personalized, high touch service.

The position also manages cross-training for DTC and Trade customer service activities and develops the Customer Relations team to ensure full coverage, accuracy, and consistency. Additional responsibilities include supporting fulfillment and inventory initiatives, reporting, contributing to budget planning and tracking, and coordinating onsite logistics.

To review the complete job posting and qualifications, click "Apply" above or "Apply on Company Website" below. Thank you for your interest in Realm!