Job Title: Operations and Sales Support Specialist
Location: North CA Wine Country - 90% Remote/10% Local Travel
Department: Operations/Sales
Reports To: Director of Operations
Job Type: Full Time

About Us:
West Coast Glass & Packaging is dedicated to providing best in class service and products to the wine and spirits industry. We value
innovation, teamwork, and a commitment to excellence. We’re looking for a motivated Operations and Sales Support Specialist to join our
dynamic team and contribute to our continued success.

Position Overview:
The Operations and Sales Support Specialist will play a crucial role in enhancing the efficiency of our sales processes and supporting the
operations team. This position requires a detail-oriented individual who can manage multiple tasks, communicate effectively, and collaborate
with various departments to drive sales growth and operational excellence.

Key Responsibilities:

Sales Support:
o Assist the sales team with administrative tasks, including preparing customer estimates and sales orders when requested.
o Help maintain and update the customer database and sales tracking systems.
o Schedule outbound trucking to customers.
o Monitor and communicate with trucking companies when issues arise.
o Respond to customer inquiries when requested and provide timely information to support sales efforts.
o Generate and send invoices to customers as requested.

Operations Support:
o Assist with new item setups, vendor cost updates, purchase order and sales order updates.
o Monitor inventory levels and assist in ordering materials to fulfill customer orders.
o Assist with vendor management and the development of new vendors.
o Schedule inbound/outbound logistics to 3PL partners and from vendors as needed.
o Assist in the scheduling of containers from overseas with freight forwarders and vendors.
o Assist with entering vendor invoices.
o Assist in implementing and maintaining operational procedures and policies.
o Collaborate with the operations team to streamline processes and improve efficiency.
o Analyze data and contribute to decision-making, strategic, and financial planning with management and operations team.

Cross-Functional Collaboration:
o Work closely with all stakeholders to ensure alignment and support business objectives.
o Participate in team meetings and contribute to continuous improvement initiatives

Relationship Management:
o Help maintain strong relationships with customers and vendors by ensuring high-quality service and support.
o Gather feedback to identify areas for improvement.

Qualifications:
•  Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
•  Proven experience in sales support, operations, or administrative roles.
•  Strong organizational skills and attention to detail.
•  Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.
•  Proficient in QuickBooks.
•  Excellent communication and interpersonal skills.
•  Ability to work independently and as part of a team.
•  Problem-solving mindset and ability to handle multiple priorities.