About Chamisal Vineyards
Chamisal was the first vineyard planted in 1973 in what would later become the Edna Valley AVA. Located just outside the city of San Luis Obispo, California, the winery specializes in handcrafted Chardonnay and Pinot Noir that express the wild and inspiring beauty of their 82-acre estate vineyard situated five miles from the Pacific Ocean. The winery has long been at the forefront of sustainability efforts in the region and has recently shifted towards organic and biodynamic practices to improve soil health and biodiversity of the estate. The winery has introduced numerous regenerative agricultural measures, including the installation of a Miyawaki forest to sequester carbon and a community vegetable garden that is farmed on behalf of the San Luis Obispo Food Bank. Chamisal Vineyards boasts a perfect trifecta of gorgeous scenery, weather and wine with year-round events for SLO locals and visitors alike to sip and savor.

Position Summary
This position’s primary purpose is to create and promote a memorable guest experience by planning, coordinating, and executing winery events. With both customer-facing and administrative duties, the ideal candidate is skilled in hospitality operations, time management and prioritization. Exemplary communication and organizational skills, ability to manage multiple tasks efficiently, maintain composure under pressure, a professional demeanor and a service heart are required to ensure all interactions with internal and external stakeholders reflect our brand standards and company values.

Essential Duties & Responsibilities
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Collaborate with management and marketing in planning and execution of winery events including, but not limited to set up, break down, maintaining best service practices, responsible service, staff direction, and communication throughout event with client..
Work with catering and vendors to provide necessary guidance & assistance to ensure the success of events and visitor experience.
Analyze event workload and coordinate staffing for each event.
Conduct pre-event coordination such as processing deposits, creating event planning folders and managing communications with clients/attendees regarding event details (e.g., linen selections, menu selections, food allergies, special décor, wine pairings, etc.) and impacted internal departments (e.g., cellar crew, tasting room).
Conduct post-event analysis/activities: creating P&L statement, identifying future areas of improvement, monthly reports, and follow-up communications.
Train on call servers, be role model for service and safety standards.
Act as lead during events, and onsite supervisor in absence of Management.
Conduct site visits for Event venues and interact with clients.
Maintain strong working relationship with Destination Management Companies (DMC), winery associations and other businesses involved with event promotion.
Maintain strong relationships with vendors/suppliers. Negotiate beneficial arrangements with suppliers to ensure best value and service.
Represent winery at outside functions including offsite marketing events, community engagement and networking events. Assist with outreach program for new business.
Monitor and maintain inventory/ordering system for all event wares and rentals, and event supplies.

Winery & Security
Perform all proper closing procedures at the end of each event to ensure cleanliness and security of facilities and security of staff.
Ensure public safety at all events through responsible alcohol service and compliance with health/safety regulations.
Secure winery buildings and grounds, close and lock gates after guest and vendor departure
Maintain and organize all onsite event equipment and supplies.
Supervise parking and traffic direction during guest arrival and guest departure.
Coordinate routine maintenance for all large equipment and maintain repair records.

Qualifications
2+ years’ experience in special event and/or hospitality positions.
Self-motivated with the ability to handle multiple projects, prioritize and meet deadlines.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm and a sense of urgency and remaining calm under pressure.
Excellent customer service and interpersonal skills; telephone, email and in person; friendly, helpful, and professional with the ability to speak clear and concisely.
Ability to communicate collaboratively and cohesively with colleagues, supervisors, and customers.
Ability to handle customer service complaints and find effective resolutions.
Knowledge of wine and wine tasting practices.
Extreme attention to detail, follow-up, and follow-through.
Commitment to excellence and high standards. Experience with luxury brands a plus.
Working knowledge of CRM/POS/ERP systems as well as proficiency in Microsoft Excel Teams, and Outlook.
Must be able to work a flexible schedule as needed, including evenings, weekends, and holidays.
Ability to work in diverse areas with fluctuating temperatures and environments; outdoors, indoors, cave, production facility, vineyar
Must be 21 years of age and have a valid Driver’s License.

Physical Demands
Able to lift, push and carry up to 50 lbs.
Stand for extended periods of time, and walk over multiple surfaces (concrete, stone, vineyard, decomposed granite, uneven surfaces, lawn, etc.)
Ability to work in diverse areas with fluctuating temperatures and environments; outdoors, indoors, cave, production facility, vineyards.
Handle equipment as needed including chairs, tables, umbrellas, etc.