The Duckhorn Portfolio is North America’s premier luxury wine company. We were established in 1976 by Dan and Margaret Duckhorn. Today, our portfolio features some of North America’s most revered wineries, including Decoy, Paraduxx, Goldeneye, Migration, Canvasback, Calera, Kosta Browne, Sonoma-Cutrer, Greenwing and Postmark.

The Wholesale Customer Operations Associate plays a critical role in delivering a world-class customer experience for our wholesale clients across the U.S. and our California direct accounts. This position is responsible for the full order fulfillment lifecycle—from order placement to delivery—ensuring accuracy, timeliness, and customer satisfaction.

You’ll be the primary point of contact for wholesale clients, collaborating closely with Sales, Accounting, Commercial Finance, Supply Chain, 3PL warehouses, and Logistics to provide seamless service and efficient operations. This role requires excellent communication skills, a high level of accuracy, and a proactive mindset to support continuous improvement and elevate the customer experience

What we will ask you to do:
•  Serve as the main point of contact for wholesale clients, delivering prompt, professional, and effective customer service via phone, email, and other channels.
•  Manage end-to-end order processing, from order to entry to delivery, ensuring accuracy, compliance with policies, and timely fulfillment.
•  Coordinate with internal departments – including Accounting, Commercial Finance, Supply Chain, Logistics, and 3PL warehouse partners – to ensure smooth execution or wholesale orders.
•  Respond to and resolve customer inquiries, complaints, and issues in a timely and professional manner, always aiming for first-contact resolution and high customer satisfaction.
•  Contribute to continuous process improvements by identifying inefficiencies in order workflows, customer touchpoints, and data management.
•  Utilize various tools and systems (e.g., AI, CRM, NAV) to enhance operational efficiency and support data-driven decision making.


What you will need:
•  2-4 years of experience in customer service, sales operations, order management, or logistics – preferably within wholesale, CPG, or wine/spirits industry.
•  Strong understanding of order fulfillment processes and B2B customer support best practices.
•  Experience working with ERP systems (e.g., Microsoft Dynamics NAV), CRM platforms, and shipping/logistics portals is preferred.
•  Excellent written and verbal communication skills.
•  Exceptional organizational skills with a strong attention to detail and accuracy.
•  Ability to manage multiple priorities in a fast-paced, deadline driven environment.
•  Proven track record of working cross-functionally with Sales, Logistics, Finance, and Supply Chain teams.
•  Knowledge of alcoholic beverage compliance regulations is a plus.


What we will provide:
•  Health benefits for you and your family, including medical/dental/vision (with a competitively priced employee contribution to premium), and disability, life, & pet insurance.
•  Paid time off and 11 paid holidays.
•  A 401(k) plan where we invest an amount equal to 10% of your wages in your retirement account, at no cost to you, subject to management discretion and vesting.
•  A diverse team of coworkers that care about each other in a fun, exciting work environment.
•  A company that promotes from within, provides great training and a generous tuition reimbursement program.