Job Req ID: 106321

Job Type: Full-time

Work Category: Onsite

Application Close Date: 09/15/2025

Sponsorship: Not Available

Compensation: $19.47 - $26.30

We are GALLO

We're a family-owned company with a 90+ year legacy, that's consistently recognized as a Glassdoor "Best Places to Work." GALLO's sustainably driven, luxury wine portfolio includes iconic brands like Rombauer Vineyards, Pahlmeyer, Orin Swift Cellars, Louis M. Martini, J Vineyards & Winery, and Maze Row Wine Merchant (U.S. importer and exporter of fine wines).

This position is eligible for pooled tips!

A Taste of What You'll Do

The Tasting Room Assistant, formally titled as a Retail Service Support Worker, assists their teammates with the smooth running of the Retail Sales Room. They are a primary Customer Service representative at Rombauer Vineyards ensuring a dedication to the highest quality of customer satisfaction delivered with a sense of graciousness, pride, fun, and company spirit. They ensure excellent customer service by providing a clean, efficient and organized workspace. They also provide a positive product image to all visitors. Assists with hospitality special events as needed.

•  Facility and Guest Support: Assist with wine tasting and tours, ensuring areas are equipped with necessary tools and literature, and maintain cleanliness in all guest and staff areas.
•  Retail Sales and Inventory Management: Prepare and maintain the Retail Sales Room, manage stock levels for wine, water, and merchandise, and assist guests with purchases.
•  Event and Experience Coordination: Welcome and check-in guests, manage reservations, and provide necessary items for a seamless guest experience, including special occasion preparations.
•  Outdoor Space Maintenance: Keep patio and parking areas clean, maintain displays, and manage outdoor furniture and equipment, such as heaters and umbrellas.
•  Point of Sale and Customer Service: Handle orders, reservations, and inquiries through the POS system, ensuring accuracy and providing excellent customer service.
•  Facility Management and Reporting: Report facility issues urgently and manage trash and recycling removal, supporting overall facility upkeep.
•  Additional Duties: Occasionally assist with shipping tasks, perform data entry for wine club, and support fellow staff members in various roles as needed.

What You'll Need

•  High school diploma or State-issued equivalency certificate.
•  Experience in a team-oriented environment.
•  Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.
•  Skilled in writing simple correspondence.
•  Skilled in adding, subtracting, multiplying and dividing using whole numbers.
•  Skilled in carrying-out simple instructions furnished in written, oral, or diagram form.
•  Required to be at least 21 years of age or older.
•  Required to work holidays, evenings and weekends. Work schedule subject to change based on needs of the business.
•  Lift and move up to 50 lbs.
•  Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
•  Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

How You'll Stand Out

•  Associates degree; OR High school diploma or State-issued equivalency certificate plus 2 years of hospitality or customer service experience reflecting increasing levels of responsibility.
•  Experience in wine industry.
•  Experience in Point of Sale (Commerce 7 and Tock) systems

To view a full job description, please click here.

Our Benefits & Perks

We are committed to providing competitive compensation, perks, and a culture that supports your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview.