A new era of luxury hospitality is coming to Napa. Opening this year, Lewis Cellars will build on its legacy, now with a reimagined estate and a world-class culinary program led by our MICHELIN-Starred Executive Chef. This is more than just a new tasting room—it's an opportunity to shape something extraordinary at a destination where handcrafted wines meet exceptional service.

We are hiring an Assistant Tasting Room Manager to support the opening of our newly designed, state-of-the-art tasting room and build a world-class hospitality experience. We are seeking a hospitality professional with a proven track record in luxury environments to help us deliver world-class guest experiences. Under the direction of the Tasting Room Manager, the Assistant Tasting Room Manager will oversee all aspects of the tasting room, from creating positive customer interactions to helping meet sales and Wine Insider sign-ups. This vital position serves as a frontline leader, actively guiding daily operations, training and mentoring new team members, and fostering a high-performance culture. The Assistant Manager will support Events and the other winery locations (Landmark Vineyards & JUSTIN Winery) when needed, working hand-in-hand with other Tasting Room leadership. The ideal candidate must possess world-class customer service and sales skills and have a genuine passion for wine.

This full-time role requires a flexible schedule, including weekends and holidays, and the ability to work evening shifts as needed.

Job Description

Provide on-the-floor leadership to maintain the flow of operations in all areas of the Lewis tasting room
Create memorable guest experiences and service standards to maintain the brand's reputation for excellence, ensuring service delivery stays above 98% and meets departmental KPIs
Motivate, coach, and develop staff to achieve or exceed established targets
Enforce company policies and standard operating procedures (SOP)
collaborate with other departments to promote Lewis Cellars's brands and products
Supervise tasting room staff, provide direction, and delegate responsibilities as needed
Manage staff scheduling, timecards, performance reviews, employee development, and employee safety
Oversee Tasting Room team incentives to meet plans and maximize team effectiveness
Lead the winery outreach program and schedule Tasting Room Staff accordingly for outreach winery support
Monitor progress goals and provide reports to senior leadership
Partner with the Inventory Manager and Operations Manager to determine tasting menus, and create or update other menus based on inventory and wine menu
Resolve guest concerns/complaints using good judgment and tact
Facilitate and promote good communication between all departments (Hospitality, Marketing, Wine Society, Accounting, Production, Housekeeping, etc.)

Qualifications

3+ years of luxury hospitality experience in a tasting room, hotel, restaurant, or retail setting; wine industry experience preferred
Previous experience in a MICHELIN, Forbes 5-Star, or AAA 5-Diamond setting is required
Minimum of 1 year of supervisory or management experience, including responsibility for building, training, and mentoring high-performing teams
Proven track record of driving sales and achieving revenue targets with a focus on upselling and cultivating long-term client relationships
Knowledge of opening a new outlet or service location is highly desirable
Availability to work weekends, evenings, and holidays as needed
Level I Sommelier or willingness to get a Level I or WSET Level 2 (with company sponsorship)
Ability to establish direction, obtain commitment, and execute appropriate management processes
Strong understanding of P&L and labor planning, with the ability to perform technical calculations, manage budgets, and analyze data using spreadsheets and charts
Bachelor’s or equivalent experience and prior experience developing, hiring, and building up a team
Strong team player with the ability to work independently and adapt to changing priorities
Proven success working with others, excellent communication skills, and ability to relate to people at all levels to educate and serve as a mentor
Must possess a "big picture" perspective and be well-versed in administrative, property management, and point-of-sale systems

Additional information

Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 24/7 online physician consultations, virtual mental health resources, life coaching, engaging employee community groups, cash rewards for healthy habits and fitness reimbursements, library of on-demand fitness videos
Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice