Job Title: Operations & Customer Success Administrator
Location: American Canyon, CA
Company: Digital Beverage Group (2 Tier Trading & The Bottle Drop)
Job Type: Full-Time
Salary Range: $28-$34/Hourly

Position Summary

We are seeking a detail-oriented and proactive Operations & Customer Success Administrator to join our team in American Canyon. In this role, you will serve as a critical link between our internal teams, trade and retail customers, and warehouse operations—helping drive a seamless order fulfillment experience while also providing responsive and thoughtful customer support.

This shared role supports both 2 Tier Trading and The Bottle Drop:

2 Tier Trading is a dynamic and growing company specializing in the distribution of premium wine and beverage products to trade customers across California.
The Bottle Drop is a new, members-based wine buying platform where retail customers gain access to exclusive wine “drops,” and loyalty-based selection opportunities for highly allocated products.
You will report to Operations and work cross-functionally with warehouse, customer service, logistics, and growth/marketing teams.

Key Responsibilities

Operations & Fulfillment Support

Manage all website (Shopify) data related to products, customers, orders, and shipping addresses.
Monitor order progress and proactively address fulfillment issues such as inventory shortfalls, delays, or address errors.
Coordinate with the warehouse and logistics partners to ensure timely and accurate shipments.
Communicate order statuses and delivery timelines to both internal stakeholders and customers as needed.
Maintain accurate customer and order records in internal systems.
Assist in maintaining inventory accuracy by investigating and resolving order discrepancies or anomalies.
Generate routine reports to track order volume, fulfillment metrics, inventory trends, and customer experience issues.
Support ongoing process improvement initiatives that enhance efficiency and reduce friction across the order lifecycle.
Customer Success & Support

Serve as the first point of contact for The Bottle Drop customers who have inquiries about order status, drop eligibility, account setup, loyalty points, shipping issues, or general questions about the drop process.
Monitor support inboxes (email, ReAmaze, or similar), respond to customer inquiries within 1 business day, and escalate complex issues as needed.
Provide proactive outreach to customers who experienced delivery exceptions or were impacted by delays or inventory issues.
Track customer feedback and surface trends or recurring concerns to the operations and marketing teams to improve the customer journey.
Assist in writing or updating customer-facing communications including FAQ articles, email templates, and website support content.

Qualifications

2+ years of experience in operations, logistics, customer service, or fulfillment—preferably in e-commerce, beverage, or wholesale distribution.
Proficiency with business software and order management systems; experience with Shopify, Zendesk, or similar tools a plus.
Strong organizational skills and attention to detail; comfortable managing a high volume of tasks with minimal supervision.
Excellent written and verbal communication skills; able to engage with trade and retail customers in a professional, personable tone.
Ability to multitask and adapt in a fast-paced, team-oriented environment.
Proactive problem-solver with a service-oriented mindset.

Preferred Qualifications

Experience in beverage distribution, B2B sales operations, or DTC ecommerce customer service.
Familiarity with alcohol shipping compliance and regulations.
Experience supporting loyalty programs, drop-based retail models, or subscription ecommerce models.
Comfortable working in a growing startup-like environment where roles evolve and cross-functional collaboration is expected.

Compensation & Benefits

Competitive salary based on experience
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for career growth in a rapidly expanding company

Last Bottle Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

To Apply

Please submit your resume and a brief cover letter describing your interest and relevant experience for the Operations & Customer Success Administrator role at Digital Beverage Group.