La Crema Winery is a multi-generational, family-owned winery that produces wines with authenticity and exceptional pedigree. We are searching for a dynamic wine sales professional to sell our limited production wines to our member base over the phone, enter orders into the order entry system, and ensure completion of order through online the financial system. In addition, this role will provide day-to-day instruction and oversight to the Direct Sales Associates. Our team respects, celebrates, and takes pride in each other's differences, we nurture a culture that embraces fairness, acceptance and belonging. Come join our preeminent group of passionate, trusted, and respected wine industry professionals!

POSITION SUMMARY: Primary responsibility is to sell our limited production wines to our member base over the phone, enter orders into the order entry system, and insure completion of order through online the financial system.

ESSENTIAL FUNCTIONS/DUTIES:

•  Contact individuals by telephone to solicit sales of wine and related products.
•  Deliver prepared sales talks, occasionally reading from scripts that describe products in order to persuade potential customers to purchase wine and related products, while providing a high level of customer service.
•  Adjust sales scripts as needed to better target the needs and interests of specific individuals.
•  Explain products, and answer questions from customers.
•  Obtain customer information and update customer records online.
•  Initiate communications with customers with regard to:

•  Company sponsored events
•  Orders and Wine Club upsell opportunities
•  Customer record maintenance

•  Interact and communicate by phone with Wine Club, telephone and internet customers, providing information and customer service.
•  Manage and maintain customer database including critical contact information, including but not limited to secure credit card data, club membership status, customer insights, buying preferences, buying history, and comments and transaction history
•  Ensure legal compliance with inter-state shipping regulations and restrictions for all direct sales orders.
•  Respond to consumer requests, complaints and identify areas of improvement.
•  Adhere to DTC policies and procedures.
•  Other duties as assigned by leadership.

JOB REQUIREMENTS:

•  College degree preferred.
•  A minimum of three years of experience in a sales/telesales,
•  A minimum of two years of experience in a customer service role.
•  Demonstrated and proven success managing consumer database, email and mailing lists
•  Ability to work weekends and evenings on occasion.
•  Strong computer proficiency and data entry experience.
•  Computer skills including MS Word, Excel, and PowerPoint. eWinery and JD Edwards experience preferred.
•  Ability to lift and carry 50 lbs.

WAGE TRANSPARENCY: The base pay for this role ranges from $21.08 - $30.02 per hour. Compensation will be determined by candidate experience, skills, and location.

Benefits:
•  Health insurance - medical, dental, vision, disability & life insurance
•  401k with employer match
•  Vacation accrual; 12 paid holidays; 72 hours for Health & Wellness
•  Learning & Development opportunities
•  Wine discounts!

Jackson Family Wines is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.