IT Support Specialist
Location: Napa Valley, CA
Job Type: Full-time
Schedule: Includes weekends (Saturday/Sunday) with flexible days off and potential remote work opportunities
Department: Information Technology

About Us:
Join our innovative and growing team supporting multiple winery and hospitality properties throughout Napa Valley. We pride ourselves on delivering exceptional technology support across all departments—from executive offices to production floors—within a dynamic and fast-paced environment.

IT Support Specialist Job Summary:
We are looking for a proactive and customer-focused IT Support Specialist to provide first-level technical support to internal users. You’ll troubleshoot and resolve issues related to hardware, software, and network systems, both in person and remotely. This is a hands-on role ideal for someone who enjoys problem-solving and thrives in a collaborative setting.

IT Support SpecialistResponsibilities:
Respond to IT support tickets via phone, email, and helpdesk portal

Diagnose and resolve hardware, software, and connectivity issues

Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices (iPhones)

Support and maintain user accounts via Active Directory

Document issues, actions, and resolutions within the ticketing system

Provide basic training to staff and assist with new hire onboarding

Escalate complex issues as needed and follow up to ensure resolution

Assist with network troubleshooting (TCP/IP, DHCP, DNS, Wi-Fi)

Stay current with IT trends and provide feedback on tools and improvements

Weekend coverage required; Saturday and Sunday will be regular workdays

IT Support Specialist Requirements
Education & Experience

High School Diploma or GED (required)

1–3 years of IT support experience in a business or corporate setting

Experience with Microsoft Windows 7/10/11 and Office 2010–365

Familiarity with helpdesk ticketing systems

Experience with hardware troubleshooting and configuration

Understanding of basic networking principles (TCP/IP, DNS, DHCP)

Mobile device support (iPhone)

Skills & Qualifications

Strong communication and customer service skills

Ability to work with users of varying technical skill levels

Detail-oriented and organized

Self-motivated with strong time management skills

Able to work independently and as part of a team

Preferred Qualifications
Degree or certification in Computer Science or related field

IT certifications (CompTIA A+, Network+, MCP, etc.)

Experience with Active Directory, VoIP systems, and remote support tools

Prior experience in hospitality, winery, or food & beverage industries

Why Join Us?
Work in a beautiful Napa Valley setting

Be part of a collaborative, growing IT team

Gain exposure to a diverse technology environment

Opportunities to learn and grow your skills in a supportive culture