Wine Scout (Formerly Bounty Hunter Rare Wine)

Department – Wine Scout (Private Client Sales)

Direct Report – Director of Private Client Sales / Wine Scout Manager

FLSA Status - Hourly Non-Exempt

Job Location – Napa Valley Headquarters

Company Overview:

Since 1994, we are dedicated and experienced merchants offering exceptional wines from around the globe with a fun, authentic approach and uncompromising standards. As merchants and negociants, we are afforded special access to a treasure trove of great wine. We are centrally located in the Napa Valley and taste thousands of wines each year. We have longstanding relationships with some of the world’s best winegrowers, wineries, and winemakers in the valley and beyond.



Role Description:

The Wine Scout / Private Client Specialist is responsible for fostering new and existing sales relationships and membership enrollments through individualized outreach via email, phone, social networking, and in-person events with the Wine Scout and Digital Beverage Group sales teams. Wine Scouts / Private Client Specialists are proven sales professionals who are passionate about building relationships with clients, providing excellent customer service, persistently generating sales, and focused on revenue goals while developing and fostering long-term professional relationships.



Key Responsibilities:

Engage directly with assigned Wine Scout customers through multiple channels (inbound & outbound phone calls and email) to build relationships, make suggestions and sell wines, place orders, and resolve shipping issues.
Listen actively with patience, empathy, and kindness to customers and other members of the team alike.

Contribute in efforts to acquire new customers through referral and private events.
Display a willingness to learn new things. Give and get feedback in a dynamic open-minded work environment with room to grow.
Apply a high level of accuracy and attention to detail to all aspects of the job.

Remain open for undertaking new tasks, including engaging customers on other DGB platforms, based on shifts in company objectives.
Uphold Digital Beverage Group’s CORE Values as well as Wine Scout’s fundamental values of honesty, integrity, trust and teamwork.


Daily Duties:

Conduct daily email and phone outreach to new and existing customers based on purchase patterns and product availability.
Coordinate with Director of Private Client Sales and Wine Scout Manager to weekly send of 3-5 micro-segmented offers to Assigned Customers as well as the Unassigned Customer list via Klaviyo.
Monitor Sales Order Queue to ensure all orders are processed in a timely manner, with a high level of accuracy.
Make sure Wine Scout standards are met for new customers who place orders via the website. Make sure they are properly introduced to the company and yourself as their Wine Scout, and that future follow up is scheduled.

Diligently log all calls and emails, and enter information learned about the customer, into the CRM.
Diligently set reminders to follow up any opportunities revealed while engaging with customers, and make sure to follow through on the follow up.
Work with Director of Private Client Sales and Wine Scout Manager to research and problem-solve to determine the right solution, be proactive, and follow up to ensure customer satisfaction.

Daily monitor inventory to be kept fully abreast of what is available to be fully prepared when engaging with customers.

Monitor exception alerts to follow up with customers who are having issues with delivery.


Qualifications:

At least 2 (two) years of customer service experience.
At least 2 (two) years experience in the wine business.
Previous phone sales experience is recommended.
WSET or Sommelier training is recommended.

CRM experience is recommended.
A strong willingness to engage in outbound phone/email efforts to build great relationships with our customers, and to drive sales.
A solution-oriented approach to customer service that results in the best outcome for the customer and the company.
Excellent communication skills (written, verbal and listening).

The ability to multitask, prioritize, and operate in a fast-paced environment.
A high level of computer literacy for a variety of tasks, including proficiency in Microsoft Office products. Typing speed is crucial for success of position.
The ability to adapt to the changing needs of the company as we grow and innovate.

A professional demeanor and ability to communicate with our diverse customer base.

An awareness of when to escalate issues to leadership or other team members always striving for the best possible customer experience.
College degree preferred but will consider candidates with equivalent work experience.
Experience in luxury wine or hospitality customer service.
The ability to lift, twist, turn and walk while carrying up to 50 pounds.


Physical Requirements:

The ability to lift and move up to 50 pounds (e.g., wine cases).
The ability to remain in a stationary position for extended periods.


Scheduling Requirements:

Monday through Friday at our Napa Valley headquarters with remote flexibility as needed.
Flexibility for occasional weekend shifts based on client and event needs.


Non-Essential Duties and Responsibilities:

This description reflects key responsibilities but is not exhaustive. Additional tasks and responsibilities may be required to meet the dynamic needs of the sales team and the company.

Compensation:

FLSA Status: Hourly, Non-Exempt
Base Pay: $31.25 / Hour
Additional Earnings: Commission
Estimated First-Year Earnings: $70,000–$85,000+, with significant potential for increased income as you grow your client portfolio