Here at Vineyard Robotics (a division of Orchard Robotics), we build AI-powered camera systems that mount on farm vehicles to scan vines and gather comprehensive data about every vine and the fruit it grows.

Our industry-leading technology provides vineyard managers & viticulturists with unprecedented insight into their vineyards, including accurate cluster counts, yield estimates, precise trunk inventories, vine-level disease detection, bud counts, shoot counts, canopy vigor measurements, and much more!

We're a seed-stage startup backed by leading VCs such as General Catalyst, Contrary Capital, Soma Capital, and Humba Ventures, along with notable angel investors such as Howard Lerman (founder of Yext).

We’re driven by our mission to enable farmers to produce more food for the world, much more efficiently. Every system deployed and every new vine analyzed means reduced waste and increased food production. Today, our technology is trusted by some of the largest vineyards and orchards across the nation.



The Role:

Are you passionate about technology and eager to help growers succeed? Join us as our first In-Field Customer Success Representative in Northern CA.

In this critical customer-facing role, you will support new, existing, and prospective customers, guiding them to success. You'll help vineyard managers and viticulturists discover and implement the value of our cutting-edge technology, while ensuring an exceptional customer experience. You’ll also collaborate with our sales team to conduct on-site demonstrations and training, and customer support.



If you enjoy the thrill of working outdoors, helping growers succeed with our technology, and scaling operations beyond conventional limits, this is for you.



About the role:
– This is a full-time, hourly, seasonal role spanning approximately 9 months during the growing season.
– For high performers, there is the opportunity for conversion to a full-time, year-round position.
– Comprehensive health, vision, and dental coverage provided, fully paid for by the company.
– We’re deeply motivated by the impact we’re making – every new system deployed means much less food that goes to waste, and many more people who are fed.



What you’ll do:
– Serve as the primary person for customer inquiries, requests, and support needs.
– Provide hands-on support, troubleshooting, and training for our FruitScope vision systems.
– Regularly drive 1-3 hours to customer vineyards to guide new technology implementations.
– Conduct on-farm demos for prospective customers to show our technology in action.
– Regularly engage with customers to ensure ongoing satisfaction, and relay customer insights, requests, and suggestions back to our engineering teams.

What we look for:
– Comfortable driving 1-3 hours to vineyards and engaging directly with customers in-person.
– Customer-first mindset, passionate about helping growers succeed.
– Proactive, loves to problem-solve & tackle new challenges.
– Highly responsive & reliable in addressing customer needs.
– Excellent communication and interpersonal skills.
– Strong organizational skills and the ability to manage multiple tasks simultaneously.
– Self-starter capable of working independently & managing your own schedule.

Preferred skills & experience:
– Valid driver's license AND reliable personal vehicle for frequent travel to customer vineyards.
– Previous experience in customer-facing roles (especially in agriculture or ag-tech).
– Comfortable and confident with daily, frequent customer interactions.
– Familiarity or experience with vineyards or the grape/wine industry.
– Proficiency with digital tools such as Google Workspace (Docs, Sheets), Slack, and CRM systems like HubSpot.
– Flexibility to occasionally work irregular hours to align with growers' schedules.



If you're looking to help make a positive impact in the world by bringing the future to farming, come join us!