Job Title: our and Tasting Room Lead (Kiler Canyon Vineyard)
Reports To: Tasting Room & Vineyard Experiences Manager
Overtime Status: Non-Exempt
Location: KCV Tasting Room: 3050 Blue Rock Road, Paso Robles & Vineyard:1565 Kiler Canyon Road, Paso Robles
Standard Hours: Thursday through Monday
Pay: $20-$24 per hour + bottle commission/tips/allocation bonuses
Status: Full Time, 32-40 hours/week

About Kiler Canyon Vineyard:
For over a decade ONX Wines has been an integral part of the Tin City and the greater Paso Robles wine community. ONX is pleased to introduce our long-anticipated brand Kiler Canyon Vineyard. Opening in Tin City, in June of 2025, the Kiler Canyon Vineyard tasting room will offer a robust tasting experience to appointment-driven and walk-in guests, alike. With the estate vineyard nestled in the sought after Willow Creek District, this ultra-boutique label combines impeccable winemaking techniques with a deep respect for tradition, offering a unique selection of small production wines that reflect the rich terroir of the land. With a commitment to sustainable farming practices, Kiler Canyon Vineyard is on the road to becoming fully organic within the next two years.

Our Ideal Candidate:
As a brand ambassador of Kiler Canyon Vineyards, the Tasting Room Lead will often work solo, and is responsible for delivering an exceptional experience for all guests. The ideal candidate is polished, and professional. They are the picture of elegance, expertise, and hospitality, seamlessly blending knowledge with charm to create an unforgettable guest experience. They possess an in-depth understanding of viticulture, winemaking, and tasting notes, allowing them to educate and inspire guests with confidence and sophistication.
Beyond technical expertise, this individual exudes warmth and refined professionalism, engaging guests with captivating storytelling that brings each bottle to life. Their attention to detail, poised demeanor, and ability to anticipate guests' needs ensure an elevated and seamless experience. With a passion for fine wine and a commitment to excellence, they embody the essence of luxury hospitality, transforming every tasting into a memorable journey.

Duties & Responsibilities:
-Hospitality Excellence: Maintain a clean, organized, and inviting tasting room environment; responsible for setup and breakdown of daily operations in the Tasting Room, which will be open Friday through Sunday. Maintain a clean, organized, and well stocked tour office and personally conduct property tours Thursdays and Mondays
-Provide Exceptional Guest Experiences in Tin City Tasting Room: Welcome all guests warmly, deliver knowledgeable and engaging experiences, including focused tastings and our artisanal food and wine pairing, and ensure each visitor has a memorable visit that reflects the Kiler Canyon brand and values
-Provide Exceptional Tour & Picnic Experiences at the Kiler Canyon Vineyard Estate Property: Welcome all guests warmly, deliver knowledgeable and engaging experience while guiding guests through the scenic Kiler Canyon Property, sharing insights about the history of the Willow Creek District, the site, the story and the future plans for the Tasting Room & Production facility, conduct an immersive wine tasting and food pairing picnic experience, showcasing the Kiler Canyon Vineyard wines where they are grown, and ensure that each visitor has a memorable visit that reflects the Kiler Canyon brand and values
-Food Presentation and Preparation: Work with our local restaurant partner to artfully display and present the culinary offerings of both the Artisanal Pairing for the Tin City Tasting Room and the Kiler Canyon Property Tour & Picnic
-Drive Wine Sales: Promote and sell wine through personalized recommendations and upselling techniques to achieve daily sales
goals
-Wine Allocation: Educate guests about wine allocation benefits and actively convert visitors into loyal members; assist with onboarding and retention efforts
-Storytelling & Brand Representation: Share the winery's story, vineyard practices, and winemaking philosophy in an authentic and compelling way that builds guest connection
-Transaction Management: Process sales using Commerce 7 POS systems, manage cash and credit transactions accurately, and report daily sales to Management
-Guest Service: Answer all phone calls and emails in a professional and expedient manner
-Sales Floor and Time Management: Plan out daily experience schedule and assess where walk-in guests can be accommodated. May direct fellow Tasting Room Associates with work assignments.
-Customer Relationship Building: Foster long-term relationships with guests through follow-up communication, personalized service, and exceptional hospitality
-Ongoing Education: Stay current on wine knowledge, including tasting techniques, current releases, and food pairings, and attend staff training sessions and meetings
-Collaboration: Ongoing engagement with Management team to devise plans for growth, expansion and contributing ideas for improvement
-Event Support: Participate in off-site events to promote and strengthen Kiler Canyon Vineyard's brand and image. May also assist in ONX related events, as needed.

Required Experience, Education, & Skills:
Must be 21+ years of age
Must be able to lift 45-50 lbs, frequently Must be able to stand for long periods
Must have reliable transportation
Must have 3+ years of Wine Industry Experience in high-end wine sales and the ability to demonstrate their proficiency
Must have a strong work ethic and positive attitude
Must be able to multitask and problem solve while maintaining enthusiasm and poise in a fast-paced environment
Must be a self-starter, self-sufficient, and self-motivated
Must be able to work holidays, weekends and holiday weekends as required
Sommelier, WSET, CSW Certification or equivalent experience required