Hospitality Associate & Office Assistant

Founded in 1982 by winemaker Milla Handley, Handley Cellars winery is now operated by the next Handley generation, who is looking to continue her pioneering legacy in Anderson Valley while growing towards the future. Organic farming and land stewardship are at the core of the products we offer, and the values of family and community infuse our work environment and guest experience.
We are looking for a dedicated and passionate Hospitality Associate & Office Assistant to join our team. We are a small winery and while your focus will be on providing the best guest experience possible, you will be asked to wear many hats and to contribute gladly where needed in both the tasting room and office.
We offer flexible hours, but are looking for part-time assistance on weekends, holidays and some evenings required. Although we are looking to fulfill a part time position, there is potential for growth.

DUTIES
•  Provide genuine hospitality to all who visit Handley Cellars
•  Become a passionate ambassador of Handley Cellars by deeply knowing our story and our wines
•  Provide an engaging, educational, and entertaining experience to all guests
•  Host seated tastings in the tasting room and outdoor garden with a focus on converting visits to sales, club memberships, and brand loyalty
•  Lead vineyard tours in warmer seasons of the property
•  Operate the POS system and process all orders correctly, accurately, and quickly
•  Follow all policies and procedures laid out for the Tasting Room including the Open/Close Checklist and all cleaning protocols
•  Attend monthly staff meetings/trainings
•  Answer incoming calls, routing or messaging to the appropriate person in the winery and demonstrating excellent customer service
•  Take reservations through the Tock online reservation platform
•  Machine wash and polish glassware
•  Maintain an organized, clean, and safe work environment
•  Provide office assistance as needed, such as processing phone and web orders.
•  Provide office support with customer outreach – calling customers to update billing information, promote sales or offers, etc.
•  Support the manager with event planning, preparations, and coordination
•  Miscellaneous data entry projects
•  Cellar Club processing support (answering phones, calling customers regarding their shipments, and more)
•  Other office duties as assigned

QUALIFICATIONS
•  A passion for hospitality and customer service
•  An enthusiastic team player, willing to help where needed, and support all coworkers
•  An ability to work independently and efficiently and to seek out productive tasks to support the overall wellbeing of the company
•  Enthusiasm for wine, organic farming and sharing our story with the customer
•  A warm, welcoming, gracious, and professional demeanor
•  Excellent interpersonal skills and the ability speak clearly and concisely with a diverse set of people both in person and on the phone
•  Strong attention to detail and ability to multi-task
•  Strong computer proficiency and data entry including knowledge of Microsoft Suite and POS systems (knowledge of AMS a plus, but not required)
•  Be available to work flexibly including weekends and some evenings and holidays
•  Must be 21 years old
•  Possess Alcohol Service certification or pass it as part of the new hire training program
•  Spanish conversation skills a plus
•  Ability to lift, carry stack, and move 50 pounds
•  Be able to stand and walk for extended periods of time
•  Host multiple groups in a fast-paced environment

No walk in applicants please.
To apply please submit a cover letter and resume.
We look forward to hearing from you!

PAY RANGE
Base pay of $17-$19 per hour plus commissions, Cellar Club sign up bonuses, and tips for which a motivated Associate can add up to $8-12 per hour or more beyond their base hourly rate. Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to the role.

This range is what we expect to pay for this role. The actual compensation offered will be based on several factors including, but not limited to, qualifications, skills, experience, and education.

Handley Cellars is an equal opportunity employer.
3151 Highway 128
Philo, CA 95466

Job Types: Part-time, Full-time
Benefits:
•  Matching Simple Retirement Plan
•  Employee discount
•  Flexible schedule
•  Paid time off
•  Referral program
Shift:
•  Day shift
Ability to commute/relocate:
•  Philo, CA 95466: Ability ot reliably commute or planning to relocate before starting work (Required)
Shift availability:
•  Day Shift (Preferred)
Work Location: In person