ESSENTIAL FUNCTIONS
•  Makes collections calls in a courteous manner to keep accounts current and under credit line.
•  Discusses problems and complaints with customers in a friendly manner. Handles all problems promptly and accurately.
•  Researches accounts, making copies of pertinent documents. Communicates with customer to resolve disputes.
•  Makes prompts and courteous calls on NSF checks and sends appropriate letters within 24 hours of charge-back.
•  Mails final demand/attorney letters to accounts over 90 days past due and promptly retires accounts to collection agency upon expiration.
•  Accurately writes check requests, debits, and credits as needed or required.
•  Collects, prepares and mails monthly statements no later than the first working day of each month.
•  Arrives to work, meetings, appointments and other work-related functions on time and as scheduled.
•  Meets agreed upon goals and objectives effectively and in a timely manner.
•  Generates standard reports as needed.
•  Follows all safety policies and procedures; communicates hazards and/or suggests improvements to manager.
•  Performs any other duties as assigned.

Working Conditions

Normal office environment

EQUIPMENT/MACHINERY USED

Computer, fax, photocopier, calculator, telephone, automobile
PHYSICAL REQUIREMENTS
Sitting, bending, reaching, visual acuity, manual dexterity, driving.
MINIMUM REQUIREMENTS
•  High school diploma
•  2-3 years experience in collections, including basic understanding of Accounting terminology.
•  Excellent math, interpersonal, communication skills.
•  Intermediate Excel knowledge is a must.
•  Highly detail-oriented with proven ability to organize and prioritize assignments.
•  Ability to operate 10-key calculator by touch with speed and accuracy.