We're looking for an enthusiastic, goal-driven individual who is excited to create joyful, unforgettable hospitality experiences for our guests! As the Visitor Center Team Lead, you'll lead engaging tastings, share the unique story of our estate & museum, and serve delicious wines alongside carefully paired bites—all while bringing the warmth and personality of our brand to life. In addition to hosting guests, you will also work closely with the Tasting Room Manager to supervise the team and complete administrative tasks.


Requirements

Join us in delivering unforgettable experiences!

•  Shine in every aspect of hosting—from Private Groups and Trade Gatherings to Corporate Events and our incredible Culinary Programs!
•  Perform every task with excellence and pride.
•  Keep the energy high by communicating maintenance needs promptly to your manager.
•  Take pride in keeping the Visitor Center, Museum, Wine Shop, and facilities sparkling clean!
•  Always speak up—share any special needs or concerns with your manager.
•  Be a team player and jump in to support Managers whenever needed.
•  Fuel our team's growth by helping with ongoing education for Staff.
•  Lead the way as the host for Events, VIP Tours, and as a Museum Docent.
•  Take our story on the road by hosting exciting off-site wine presentations!
•  Stay connected and inspired by attending monthly Staff Meetings.
•  Level up your skills with continued education and training sessions recommended by Managers.
•  Be the face of Hess Persson Estates—always polished, passionate, and professional.
•  Punctuality and reliability are a must—we count on you!
•  Own the morning routine by performing essential opening procedures with precision and pride.
•  Availability on weekends and holidays is essential for this customer-facing role.


Qualifications

•  Minimum of two years of relevant experience in a similar role, with a strong background in customer service.
•  Outstanding interpersonal and communication skills, both verbal and written, with a consistent and clear approach to customer care.
•  Strong organizational abilities with a demonstrated capacity to manage projects independently.
•  Proven ability to prioritize tasks and manage multiple responsibilities effectively.
•  A valid driver’s license is required.
•  Must be available to work weekends and holidays as needed.
•  Experience with Tock and Commerce 7 preferred, but willing to train.

Physical Requirements

•  Must be able to lift up to 50 lbs. regularly and occasionally up to 100 lbs.
•  Capable of performing physically strenuous tasks in outdoor environments and varying weather conditions.
•  Willingness to work flexible hours, including weekends, holidays, and occasional overtime.
•  Ability to stand for extended periods of time.
•  Must be able to walk on both flat and inclined terrain.
•  Requires the ability to sit, bend, stoop, twist, and walk on uneven surfaces for extended durations.


This role’s compensation is anticipated to fit within the range of $28.00 - $30.00 per hour. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate skills, experience, knowledge and education.

Hess Persson Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "Equal Employment Opportunity is The Law" poster. If you need any assistance or accommodations due to a disability, please let us know at 707-265-3487.

Want to learn more about our brands and the company? Check us out online!
Hess Persson Estates: https://www.hessperssonestates.com